At a Glance
- Tasks: Lead and develop key international accounts in the Aerospace & Defence division.
- Company: Join DSV, a global leader in logistics and transport with 160,000 colleagues worldwide.
- Benefits: Enjoy competitive salary, enhanced leave, and wellness support through various employee benefits.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Shape the future of logistics while driving supply chain improvements with digital technology.
- Qualifications: Experience in key account management and strong leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
DSV are seeking an experienced Operations Manager who is a commercially driven and customer-focused professional to lead the management and development of key international accounts within our Aerospace & Defense division. The successful candidate will act as the primary interface between the customer and the DSV network, ensuring strong strategic partnerships, high service performance, and long-term business growth. The position requires strong leadership, excellent communication skills, and the ability to manage complex international accounts within a dynamic global environment.
What will you be doing?
- Manage and develop the strategy that is closely aligned to the strategic directions of both the DSV UK and Ireland Air & Sea business.
- Support and drive commercial discussions, including rate reviews, margin monitoring, and contract alignment.
- Ensure an efficient and effective infrastructure and resource plan (people, systems, and process) to deliver customer expectations and Branch performance targets.
- Lead and motivate a team of dedicated employees to ensure a harmonised and sustainable service level (cross-country / cross-regional).
- Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, Aerospace dedicated solutions, etc.).
- Identify and manage joint value projects to ensure win-win situations for customers and DSV.
- Design and drive customer quarterly business reviews.
About You
- Strong background in key account management or commercial customer management.
- Excellent relationship-building and stakeholder management skills.
- Commercial awareness with the ability to support rate discussions and margin control.
- Previous knowledge of budgeting and forecasting to develop financial plans and strategies.
- Man-management skills to motivate and lead employees.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Operations Manager in Feltham employer: DSV
At DSV, we pride ourselves on being a leading employer in the logistics and transport sector, offering a dynamic work environment that fosters collaboration and innovation. Our Operations Manager role in Feltham not only provides competitive salaries and extensive employee benefits, including enhanced annual leave and wellbeing support, but also presents opportunities for professional growth within a global network of over 160,000 colleagues. Join us to make a meaningful impact while advancing your career in a company that values inclusivity and diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Feltham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and aerospace sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching DSV’s values and recent projects. Tailor your answers to show how your experience aligns with their mission. Practice common interview questions, but also be ready for situational ones that test your problem-solving skills.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you’ve successfully managed teams or projects. DSV is looking for someone who can motivate and lead, so make sure to highlight your man-management experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our careers page for new opportunities that match your skills and interests. Let’s get you on board!
We think you need these skills to ace Operations Manager in Feltham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in key account management and any relevant commercial skills that align with what DSV is looking for.
Showcase Leadership Skills:Since this role involves leading a team, don’t forget to showcase your man-management skills. Share examples of how you've motivated teams and driven performance in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to the right people at DSV.
How to prepare for a job interview at DSV
✨Know Your Stuff
Before the interview, dive deep into DSV's operations, especially in the Aerospace & Defence division. Familiarise yourself with their key international accounts and recent projects. This will not only show your interest but also help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, tackled challenges, and driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Ready for Commercial Discussions
Since the role involves supporting rate discussions and margin control, brush up on your commercial acumen. Be prepared to discuss how you've handled similar situations before, including any strategies you've implemented to improve profitability or customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about DSV's future plans in the Aerospace sector or how they measure success in their international accounts. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
