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For Companies At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery.
- Company: Join DSV, a global leader in logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellness support, and car schemes.
- Why this job: Influence global strategies and drive innovation in a dynamic environment.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Opportunities for travel and career growth within a team of 160,000.
The predicted salary is between 36000 - 60000 £ per year.
DSV are looking for a Senior Key Account Manager, reporting into the Regional Director, to join our Contract Logistics division and oversee some of the UK's most significant client accounts. This is an opportunity for an experienced Key Account Manager to influence, innovate, and deliver exceptional value.
Responsibilities
- Oversee some of the UK's most critical client relationships, ensuring service excellence and long-term partnership success.
- Review and support contract delivery, KPIs, and service levels.
- Build strong, long-term relationships based on trust, performance, and mutual growth.
- Work closely with the Regional Director to produce and provide relevant internal business data.
- Develop, assist and support the production of customer business review packs, ensuring standardisation across regions and sites.
- Obtain and analyse market intelligence and feedback to drive an insightful strategy and its ongoing evolution.
- Drive a clear and agreed account plan, with the client and operational team, that benefit the client and the business operationally and commercially.
- Identify opportunities for upselling, renewals, and service expansion.
- Build strong business cases and lead negotiations to secure competitive advantage.
- Partner with General Managers to deliver efficiency, innovation, and tailored solutions for every client.
- Use tools like Power BI to turn data into insights that drive smarter decisions and better outcomes.
- Influence global strategies, contribute to tenders, and create new service propositions that meet evolving market needs.
Qualifications
- Proven experience in a client-facing leadership role within a multinational supply chain or logistics environment.
- Exceptional communication, negotiation, and relationship-building skills from shop floor to executive level.
- Strong commercial acumen with the ability to spot opportunities and deliver results.
- Analytical mindset with proficiency in MS Office and data-driven decision-making.
- A degree in business or a related field is advantageous but not essential.
- Ability to travel as required, both UK and internationally.
Benefits
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Senior Key Account Manager in England employer: DSV
Contact Detail:
DSV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain industry. Attend events, webinars, or even local meet-ups to get your name out there. You never know who might have a lead on that Senior Key Account Manager role!
✨Tip Number 2
Prepare for those interviews by researching DSV inside out. Understand their values, recent projects, and how they operate. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! As a Senior Key Account Manager, you'll need to demonstrate your ability to build strong relationships and secure deals. Role-play with a friend or mentor to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining DSV and ready to take on those critical client relationships.
We think you need these skills to ace Senior Key Account Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Key Account Manager role. Highlight your experience in client-facing leadership and any relevant achievements that showcase your ability to build strong relationships and deliver results.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve influenced strategies, driven efficiencies, or negotiated successful outcomes. This will help us see how you can bring value to our team.
Be Data-Driven: Since the role involves using tools like Power BI, mention any experience you have with data analysis and decision-making. Show us how you've used data to drive insights and improve client relationships in your previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at DSV
✨Know Your Clients Inside Out
Before the interview, make sure you research DSV's key clients and their specific needs. Understanding their business challenges and how DSV can provide solutions will show your commitment and readiness to manage those relationships effectively.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've turned insights into actionable strategies, especially using tools like Power BI.
✨Demonstrate Relationship-Building Expertise
Prepare to share stories that highlight your ability to build strong, long-term relationships. Focus on instances where you've successfully navigated complex negotiations or resolved conflicts, showcasing your exceptional communication skills.
✨Be Ready to Discuss Market Trends
Stay updated on current trends in the logistics and supply chain industry. Be ready to discuss how these trends could impact DSV and its clients, and suggest innovative ideas that could enhance service delivery and client satisfaction.