At a Glance
- Tasks: Drive strategic projects and enhance global supply chain services for top clients.
- Company: Join DSV, a global leader in logistics and transport.
- Benefits: Competitive salary, enhanced leave, wellness support, and employee discounts.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Make a real impact in logistics while collaborating with diverse teams.
- Qualifications: Strong communication skills and understanding of logistics required.
The predicted salary is between 50000 - 65000 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Location: UK, base location flexible. Occasional travel is required for customer meetings, stakeholder meetings or product-related events.
As Customer Solutions Manager, you will play a key role in driving strategic continuous improvement projects and enhancing Order Management & Freight Management Services across global supply chains for assigned accounts. In this role you will act as the key link between operational teams, operational excellence teams, solution design & implementation teams, local internal stakeholders and external key stakeholders, ensuring full utilization of the designed solution its features, maximizing operational process efficiency and customer retention. You will lead strategic initiatives, business review meetings and key performance indicating reviews focused on supply chain consultancy, exception management, operational excellence, continuous solution improvement and enabling enhanced customer engagement through digital solutions.
What will you be doing?
- SCS Customer Engagement & Solution Adoption: Define, maintain and steer the strategic direction for the solution and customer’s continuous development, aligned with DSV’s digitalization roadmap and customer’s objectives. Lead, prioritize, and execute strategic and operational initiatives in close collaboration with both external and internal, global and local stakeholders. Establish and maintain global and local KPIs to measure and drive digital data quality and operational excellence performance.
- Stakeholder Collaboration & Communication: Serve as the primary liaison between customer, local, regional & global product teams, OPEX and DP&S departments to gather input and align on supply chain- and solution-related initiatives. Collaborate closely with both the Solution Design & implementation and DP&S team to share product feedback and drive usability enhancements. Communicate requirements, changes & initiatives effectively across all organizational levels to ensure clarity and alignment. Act as a subject matter expert for order and freight management solutions within the organization and towards the assigned customer portfolio, providing guidance and support to key stakeholders.
- Reporting & Statistics: Monitor solution metrics to identify trends and opportunities for increased supply chain or operational efficiency. Regularly review KPIs and adapt reporting to reflect supply chain exceptions, focus areas or improvement potential. Develop and maintain monthly reports to support strategic decision-making. Create and maintain clear, comprehensive documentation for KPIs and metrics, including SOPs, process flows, and reporting tools. Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.
About You
- Excellent communication and facilitation skills with the ability to engage and influence diverse stakeholder groups.
- Solid understanding of logistics/freight forwarding.
- Proficiency in our digital tools (CW1, TANGO, SCM, Infor, PowerBI).
- Experience with business analysis, data analysis, and documentation tools.
- Strong analytical and problem-solving skills with the ability to translate complex ideas into actionable plans.
- High accountability and decision-making capability.
- Customer-focused and results-driven.
- Experience in working with cross-functional teams and facilitating workshops or meetings is beneficial.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.
Visit dsv.com and follow us on LinkedIn and Facebook.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DSV and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DSV!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DSV keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Solutions Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DSV:This is your chance to really connect with the team at DSV. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DSV
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DSV.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DSV that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DSV. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
