At a Glance
- Tasks: Support European partners and manage UK customer bookings in a dynamic logistics environment.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, employee counselling, and pension scheme.
- Other info: Exciting growth opportunities in a company operating in over 90 countries.
- Why this job: Make an impact in logistics while growing your career with a diverse team.
- Qualifications: Strong communication, organisation skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Main Purpose of the role
A Customer Service Admin role in the international export department has become available at DSV Road Ltd, Purfleet. The role will focus on supporting our European partners with enquiries and do order management on bookings from our UK based customers.
The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality. The successful candidate, who will be reporting to the customer service supervisor, will be responsible for dealing with bookings from UK customers and handling day-to-day enquiries related to UK export shipments, investigating issues and liaising with other internal departments within DSV UK.
The applicant must be proactive, organised and punctual, inquisitive and motivated as well as have good attention to detail. We are looking for a person who can add extra quality to our already highly skilled team and is interested in providing an excellent service to all customers of DSV.
What will you be doing?
- Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
- Updating / verifying the DSV Order Management System with customer booking details and customs details.
- Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensure that all collection consignments conform to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Comply with and understand customs regulations when transporting freight from the UK.
- Resolve Credit Management Queries where necessary.
- General Day to Day administrative duties.
About You
- Possess good communication skills.
- Exceptional organisation skills and effective time management.
- Be able to manage your time effectively.
- Attention to detail and inquisitive.
- IT literate in Microsoft Office.
- Problem solving.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Customer Service Specialist employer: DSV
At DSV, we pride ourselves on being a leading employer in the logistics and transport sector, offering a vibrant work culture that fosters collaboration and innovation. Our Purfleet location provides a supportive environment where employees can thrive, with access to competitive salaries, enhanced annual leave, and comprehensive wellbeing support. Join our diverse team of over 160,000 professionals and take advantage of exceptional growth opportunities as we shape the future of logistics together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know DSV! Research the company culture, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with customers and partners, try role-playing common customer service scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be proactive! If you have questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining DSV and ready to take the next step in your career.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your communication skills and any relevant experience in logistics or customer service. We want to see how you can add value to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers who can think on their feet, so let us know how you've made a difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DSV
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Specialist role at DSV. Familiarise yourself with the key responsibilities like order management and effective communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your skills during the interview. Think of examples where you've effectively communicated with customers or colleagues, especially in challenging situations. This will highlight your ability to handle enquiries and resolve issues proactively.
✨Be Organised and Punctual
Being organised is crucial for a Customer Service Specialist. During the interview, arrive on time and bring all necessary documents neatly arranged. You can also mention how you manage your time effectively in previous roles, which will resonate well with the interviewers looking for someone punctual and detail-oriented.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare a few scenarios where you successfully solved problems, particularly those related to logistics or order management. This will showcase your proactive approach and ability to think on your feet, which is essential for the role.
