At a Glance
- Tasks: Support European partners and manage UK customer bookings with effective communication.
- Company: Join DSV Road Ltd, a global leader in logistics and export.
- Benefits: Competitive salary, enhanced leave, cycle scheme, and wellness support.
- Other info: Opportunities for growth in a successful company operating in over 90 countries.
- Why this job: Be part of a dynamic team making a real impact in international logistics.
- Qualifications: Strong communication, organisational skills, and IT literacy required.
The predicted salary is between 25000 - 32000 £ per year.
A Customer Service Admin role in the international export department has become available at DSV Road Ltd, Purfleet. The role will focus on supporting our European partners with enquiries and on order management of bookings from our UK based customers. The successful candidate, reporting to the customer service supervisor, will handle bookings from UK customers and day‑to‑day enquiries related to UK export shipments, investigate issues and liaise with other internal departments within DSV UK. The applicant must be proactive, organised, punctual, inquisitive, motivated and possess strong attention to detail. We seek a person who can add extra quality to our highly skilled team and is interested in providing excellent service to all DSV customers.
Responsibilities
- Timely and effective communication with customers, partners and internal departments via e‑mail/telephone.
- Updating / verifying the DSV Order Management System with customer booking details and customs details.
- Liaise with operations and overseas offices to ensure customer commitments are delivered on time.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensure that all collection consignments contain correct information.
- Pro‑active problem solving with customers and colleagues when issues arise.
- Comply with and understand customs regulations when transporting freight from the UK.
- Resolve Credit Management Queries where necessary.
- General day‑to‑day administrative duties.
Qualifications & Skills
- Possess good communication skills.
- Exceptional organisational skills and effective time management.
- Ability to manage time effectively.
- Attention to detail and inquisitive nature.
- IT literate in Microsoft Office.
- Problem‑solving capability.
Benefits
- Competitive salary package and opportunity to grow within a driven and successful company operating in over 90 countries.
- Enhanced annual leave entitlement from your first day, increasing with length of service.
- Salary sacrifice cycle scheme.
- Employee counselling for physical and mental wellbeing.
- Company pension with life cover and critical illness cover (available upon membership).
Customer Service Assistant employer: DSV
At DSV Road Ltd in Purfleet, we pride ourselves on being an exceptional employer that values our employees' growth and wellbeing. With a competitive salary package, enhanced annual leave, and a supportive work culture focused on teamwork and problem-solving, we empower our Customer Service Assistants to thrive in their roles while contributing to our international success. Join us to be part of a dynamic team that prioritises excellence in customer service and offers opportunities for professional development in a global environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSV:Your cover letter is your chance to shine! Tell us why you want to work at DSV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSV!
How to prepare for a job interview at DSV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
