At a Glance
- Tasks: Manage key accounts, drive growth, and build strong customer relationships.
- Company: Join DSV, a global leader in logistics and transport.
- Benefits: Competitive salary, enhanced leave, cycle scheme, and wellness support.
- Other info: Be part of a diverse team of 160,000 across 90 countries.
- Why this job: Make an impact in a dynamic environment with global opportunities.
- Qualifications: Experience in account management and strong negotiation skills.
The predicted salary is between 40500 - 49500 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
An exciting opportunity has become available for a Senior Key Account Manager to join DSV Road division at any of our main offices. This role is responsible for the strategic management, retention, development and profitable growth of a portfolio of key and strategically important customers. You will act as the senior commercial point of contact, building strong relationships with customers, driving sustainable growth and ensuring DSV continues to deliver exceptional service and value.
The person we are looking for will be commercially driven, customer focused and able to build credibility with senior stakeholders. They will possess strong negotiation skills, commercial awareness and the ability to identify opportunities that support both customer success and business growth. The successful candidate will work closely with Operations, Pricing, Customer Service, Finance and Sales teams to develop customer solutions, improve performance and deliver long-term partnerships.
What will you be doing?
- Take full commercial ownership of an assigned portfolio of strategically important Road customers
- Develop and implement account plans focused on retention, growth, profitability and service excellence
- Build strong relationships with key customer stakeholders at both operational and senior management level
- Conduct regular customer reviews, business meetings and governance reviews
- Identify opportunities to increase revenue through additional services, solutions and trade lanes
- Develop and present commercial proposals aligned to customer requirements
- Lead annual rate reviews, commercial negotiations and contract renewals
- Monitor revenue, profitability and customer performance across the portfolio
- Drive continuous improvement initiatives to enhance service quality, efficiency and customer experience
- Work collaboratively with operational and functional teams to deliver sustainable customer solutions
- Act as the senior escalation point for significant commercial or service-related issues
- Maintain accurate CRM records, forecasts and growth pipelines
- Monitor customer satisfaction and implement corrective actions where required
- Ensure customer contracts, SOPs and governance documentation remain accurate and up to date
About You
- Significant experience in Key Account Management, Strategic Account Management or B2B commercial management
- Strong understanding of the road freight, transport or logistics sector
- Experience managing large and complex customer relationships
- Proven commercial negotiation and contract management experience
- Strong understanding of revenue, margin, profitability and cost-to-serve principles
- Ability to analyse operational, commercial and financial data to support decision making
- Excellent stakeholder management and relationship-building skills
- Strong communication and presentation skills
- Highly organised with the ability to manage multiple priorities
- Customer-focused approach with a commitment to delivering results
- Strategic thinker with a continuous improvement mindset
- Proactive, self-motivated and able to work independently
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Senior Key Account Manager in Coalville employer: DSV
At DSV, we pride ourselves on being an exceptional employer, offering a competitive salary package and a wealth of employee benefits designed to support your well-being and career growth. Our dynamic work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered to contribute to our mission of shaping the future of logistics. Located in Mercia Park, you will be part of a global network of over 160,000 colleagues, where opportunities for personal and professional development are abundant, making it an ideal place for ambitious individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager in Coalville
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DSV and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DSV!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DSV keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Key Account Manager in Coalville
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DSV:This is your chance to really connect with the team at DSV. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DSV
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DSV.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DSV that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DSV. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
