At a Glance
- Tasks: Manage key client accounts and drive innovative logistics solutions.
- Company: Join DSV, a global leader in transport and logistics.
- Benefits: Competitive salary, enhanced leave, wellness support, and pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make an impact in logistics while growing your career with a dynamic team.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Job
- Req
- Number: 125465 Time
Type: Full Time At DSV we're building the world’s leading logistics and transport network.
With this exciting growth comes opportunity — and we’re looking for new talent to join us.
- Role: Operational Key
- Account
- Manager
Hours: Monday to Friday, 9:00 to 17:30 Are you passionate about developing long-term partnerships and delivering innovative logistics solutions?
We’re looking for a Key Account Manager to join our Contract Logistics team in Ireland.
In this role, you’ll be the central point of contact for key clients, driving strategic customer engagement, business growth, and operational excellence.
You’ll collaborate across multiple departments to ensure seamless service delivery, foster customer satisfaction, and identify new opportunities for improvement and expansion.
What will you be doing?
- Manage and grow existing customer accounts, ensuring a strong “Voice of the Customer” approach.
- Act as the main point of contact for assigned customers, building and maintaining strong multi-level relationships.
- Identify new business opportunities within existing accounts and lead the development and negotiation process.
- Present innovative, sustainable, and data-driven logistics solutions tailored to customer needs.
- Lead customer meetings, including Monthly and Quarterly Business Reviews.
- Oversee contract reviews, pricing discussions, and change requests to ensure commercial and operational alignment.
- Coordinate tender management and continuous improvement (CIP) initiatives.
- Track key performance indicators (KPIs), including revenue, customer satisfaction, and project delivery.
- Maintain accurate customer data across platforms such as Microsoft Dynamics, Globecon, and NPS.
- Collaborate with internal teams and the Commercial Director to deliver on growth and retention goals.
About You
- Proven experience experience in customer relationship management, key account management, or cross-product sales.
- Strong commercial acumen with proven negotiation and presentation skills.
- Analytical, precise, and solution-oriented working style.
- Strong customer focus and ability to build long-term partnerships.
- Confident communicator with excellent written and spoken English.
- Advanced MS Office skills, particularly Power Point and Excel
- Ability to work collaboratively across departments and manage multiple priorities effectively.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme.
Employee counselling, for support with physical and mental wellbeing.
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Next Steps If this sounds like the next step for you, please follow the links and apply with your CV without delay!
At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it.
We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here.
Go anywhere Visit dsv. com and follow us on Linked In and Facebook.
Key Account Manager in Belfast employer: DSV
At DSV, we pride ourselves on being an exceptional employer, offering a competitive salary package and a wealth of employee benefits designed to support your well-being and career growth. Our dynamic work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered to contribute to our mission of shaping the future of logistics. Located in Mercia Park, you will be part of a global network of over 160,000 colleagues, where opportunities for personal and professional development are abundant, making it an ideal place for ambitious individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Belfast
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DSV and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DSV!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DSV keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager in Belfast
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DSV:This is your chance to really connect with the team at DSV. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DSV
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DSV.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DSV that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DSV. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
