Account Manager, Road

An opportunity has arisen for a position in our Road Division based from Mercia Park. The successful candidate will work in the DSV Welcome Desk to act as the single point of contact for new customers during the onboarding and hypercare period. You will provide support to the CIM for global customer implementation and ensure a seamless implementation of the new customer, an excellent customer experience and high-quality service with the goal of achieving maximum customer satisfaction and further growth of the company.

What will you be doing?

• Onboarding new customers, welcoming them into DSV tracking shipments through to delivery, ensuring invoicing is correct, responding to any enquiries.
• Monitor transport orders, both during pickup and after execution (delivery), to ensure successful execution in accordance with contractual agreements.
• Intervene when orders are at risk of being executed incorrectly and work closely with operational services/transport planning to find solutions to successful execution of the transport order.
• Facilitate proactive and professional communication with new Customers.
• Negotiate with the customer and operational services/transport planning to reach an acceptable alternative solution if the transport order cannot be executed as planned (force majeure).
• Handle complaints and escalations.
• Acquiring all mandatory implementation data from Global and sharing them within the local organization.
• Maintaining contact with local tender desk, sales organization and BIM to keep track of and secure a smooth implementation process.
• Point of contact for local business and sales organisation during implementation.
• Ensure all local stakeholders aligned and aware of responsibilities.
• Support during hypercare period.
• Ensure that all integration actions have been finalized and aligned with GA team before formal project closure.

About You

• Familiarity with the services offered by the company.
• Knowledge of company-specific customer service procedures, customer-specific matters, and operational systems.
• A commercial mindset with a focus on customer-centric thinking and action.
• Understanding of the operational processes involved in a transport order (import/export).
• Understanding of the key facets of commercial and operational implementation of new business.
• Computer skills: MS Office 365 (Outlook, Word, Excel, Teams, etc.) - good professional knowledge.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
• Salary Sacrifice Cycle Scheme.
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.