Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Communicate with customers and partners, solve problems, and manage deliveries efficiently.
- Company: Join DSV, a global leader in innovative logistics services.
- Benefits: Enjoy competitive salary, enhanced leave, wellbeing support, and discounts.
- Why this job: Be part of a diverse team making a real impact in logistics.
- Qualifications: Customer-focused, strong multitasking skills, and knowledge of the freight industry required.
- Other info: Opportunities for growth and participation in sustainability initiatives.
The predicted salary is between 28800 - 43200 £ per year.
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
DSV is recruiting for a Customer Service Specialist in Feltham. This is a fantastic opportunity to join a company committed to providing quality, innovative logistics services, ensuring the safe and efficient transport of cargo in accordance with operational procedures and statutory requirements, including Health & Safety, to the satisfaction of clients and the profit of the company.
Key Tasks
- Timely and effective communication with customers, partners, and internal departments via email and telephone.
- Monitoring to ensure deliveries are completed within the agreed timelines.
- Proactive problem solving with customers and colleagues when issues arise.
- Resolving credit management queries where necessary.
- General administrative duties.
Skills and Competencies
- Provision of PODs to meet customer requirements where necessary.
- Providing KPI reports both externally and internally as required.
- Ensuring consignments are rated correctly for accurate and timely invoicing.
- Ensuring delivery and collection consignments contain correct information.
- Liaising with operations and overseas offices to meet customer commitments.
- Updating/verifying the DSV Order Management System with customer booking details.
Additional Skills and Attributes
- Customer-focused with dedication to service delivery.
- Ability to maintain a positive mindset under pressure and re-prioritize workload.
- Reliable with strong multitasking and problem-solving skills.
- Attention to detail, accuracy, and numeracy.
- Excellent IT skills and ability to learn new systems quickly.
- Strong communication skills, both verbal and written, with a professional telephone manner.
- Knowledge of the freight transport industry.
What We Offer
- Competitive salary and opportunities for growth within a successful, global company.
- Participation in sustainability initiatives and access to information about our efforts.
- Alignment with company values; learn more about DSV’s values and mission.
- Employee benefits including enhanced annual leave, car and cycle schemes, wellbeing support, cashback and discounts, life insurance, and eyecare vouchers.
We do not accept CVs from recruitment agencies unless we have engaged with them directly regarding the role. If you are a recruitment agency, please contact UKIErecruitment@dsv.com to discuss.
Learn more about DSV Careers and our journey of growth and innovation. Join us to shape the future of logistics, work with a diverse and inclusive team, and make an impact in a forward-thinking company.
#J-18808-Ljbffr
Supervisor, XPress employer: DSV Road GmbH
Contact Detail:
DSV Road GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, XPress
✨Tip Number 1
Familiarise yourself with DSV's values and mission. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your knowledge of the freight transport industry. Being well-versed in industry terminology and current trends will show your commitment and expertise, making you a more attractive candidate.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves timely communication with customers and partners, being articulate and professional will set you apart from other candidates.
✨Tip Number 4
Demonstrate your problem-solving abilities through examples from past experiences. Be ready to discuss specific situations where you've successfully resolved issues, as this is a key competency for the role.
We think you need these skills to ace Supervisor, XPress
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key tasks and skills required for the Supervisor position at DSV. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service experience, problem-solving skills, and ability to work under pressure. Make sure to express your enthusiasm for the role and the company.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved logistics, customer service, or administrative duties. Use specific examples to demonstrate your skills in communication, multitasking, and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at DSV Road GmbH
✨Know the Company Values
Before your interview, take some time to research DSV's values and mission. Understanding what the company stands for will help you align your answers with their expectations and demonstrate that you're a good cultural fit.
✨Prepare for Customer-Focused Questions
Given the role's emphasis on customer service, be ready to discuss your previous experiences in handling customer queries and problem-solving. Use specific examples to illustrate how you've successfully managed customer relationships in the past.
✨Showcase Your Multitasking Skills
The job requires strong multitasking abilities, so prepare to discuss how you prioritise tasks under pressure. Think of instances where you had to juggle multiple responsibilities and how you ensured everything was completed on time.
✨Demonstrate IT Proficiency
Since excellent IT skills are crucial for this position, be prepared to talk about your experience with various systems and software. If you have experience with order management systems or KPI reporting tools, make sure to highlight that during the interview.
