At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery across the UK and Europe.
- Company: Join a global logistics leader with a strong focus on innovation and client success.
- Benefits: Competitive salary, enhanced leave, car and cycle schemes, and wellbeing support.
- Other info: Dynamic role with opportunities for international travel and career growth.
- Why this job: Make a real impact by driving client relationships and shaping strategic solutions.
- Qualifications: Experience in client-facing roles, strong communication skills, and analytical mindset.
The predicted salary is between 50000 - 65000 € per year.
Location: Onsite at Raunds or Northampton when not visiting customers. The role will require regular travel across the UK and Europe, with the potential for some international travel and the need to work away from home at times.
DSV are looking for a Senior Operational Key Account Manager, reporting into the Regional Director, to join our Contract Logistics division and oversee some of the UK’s most significant client accounts. This is an opportunity for an experienced Key Account Manager to influence, innovate, and deliver exceptional value.
Responsibilities- Oversee some of the UK’s most critical client relationships, ensuring service excellence and long-term partnership success.
- Review and support contract delivery, KPIs, and service levels.
- Build strong, long-term relationships based on trust, performance, and mutual growth.
- Work closely with the Regional Director to produce and provide relevant internal business data.
- Develop, assist and support the production of customer business review packs, ensuring standardisation across regions and sites.
- Obtain and analyse market intelligence and feedback to drive an insightful strategy and its ongoing evolution.
- Drive a clear and agreed account plan, with the client and operational team, that benefit the client and the business operationally and commercially.
- Identify opportunities for upselling, renewals, and service expansion.
- Build strong business cases and lead negotiations to secure competitive advantage.
- Partner with General Managers to deliver efficiency, innovation, and tailored solutions for every client.
- Use tools like Power BI to turn data into insights that drive smarter decisions and better outcomes.
- Influence global strategies, contribute to tenders, and create new service propositions that meet evolving market needs.
- Proven experience in a client‑facing leadership role within a multinational supply chain or logistics environment.
- Exceptional communication, negotiation, and relationship‑building skills from shop floor to executive level.
- Strong commercial acumen with the ability to spot opportunities and deliver results.
- Analytical mindset with proficiency in MS Office and data‑driven decision‑making.
- A degree in business or a related field is advantageous but not essential.
- Ability to travel as required, both UK and internationally.
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Senior Operational Key Account Manager in Raunds employer: DSV Road GmbH
At DSV, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Operational Key Account Manager, you will have the opportunity to influence key client relationships while enjoying competitive benefits, including enhanced annual leave and access to wellbeing support. With a global presence and a commitment to employee growth, DSV is the perfect place for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Key Account Manager in Raunds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, especially in logistics. This will help you tailor your responses and show that you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your negotiation skills! As a Senior Operational Key Account Manager, you’ll need to demonstrate your ability to build strong relationships and secure competitive advantages. Role-play scenarios with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make it happen!
We think you need these skills to ace Senior Operational Key Account Manager in Raunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operational Key Account Manager. Highlight your experience in client-facing leadership roles and any relevant achievements that showcase your ability to build strong relationships and deliver results.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've influenced client relationships and driven success in previous positions.
Showcase Your Analytical Skills:Since the role involves data-driven decision-making, don’t forget to mention your proficiency with tools like Power BI. Share examples of how you've used data to drive insights and improve outcomes in your past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at DSV Road GmbH
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients that DSV works with. Understand their business models, challenges, and how DSV's services can add value. This will show your potential employer that you're not just interested in the role, but also in the success of their clients.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've turned insights into actionable strategies, especially using tools like Power BI or similar software.
✨Demonstrate Relationship-Building Expertise
Highlight your experience in building long-term relationships with clients. Prepare specific examples of how you've fostered trust and collaboration in past roles, and be ready to discuss how you would apply these skills to manage DSV's significant client accounts.
✨Prepare for Negotiation Scenarios
Given the importance of negotiation in this role, think about past experiences where you've successfully negotiated terms or contracts. Be ready to discuss your approach and the outcomes, as well as how you would handle negotiations with DSV's clients to secure competitive advantages.
