At a Glance
- Tasks: Monitor international freight shipments and ensure compliance with customs regulations.
- Company: Join DSV, a global leader in logistics and transport with 160,000 colleagues worldwide.
- Benefits: Enjoy competitive salary, enhanced leave, and wellness support through our WeCare App.
- Other info: Opportunities for growth in a fast-paced environment across 90 countries.
- Why this job: Be part of a dynamic team and make a real impact in the logistics industry.
- Qualifications: Customer-focused, strong problem-solving skills, and excellent communication abilities required.
The predicted salary is between 30000 - 40000 € per year.
At DSV we’re building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Main Purpose of the role
DSV are seeking a Freight Forwarder to join our busy, fast paced Gateway department. Your role will be to carry out daily tasks on the imports.
What will you be doing?
- Monitoring international freight shipments from inception to delivery, guaranteeing adherence to service level and operational protocols.
- Operate Customer Service based on day‑to‑day operations.
- Monitoring Data Quality and Live Updates.
- Issuing documentation including master bills, house bills of lading and ensuring compliance with import/export customs regulations.
- Communicating with our extensive network and carrier partners across the globe.
- Day-to-day problem solving.
- Supporting the team in the daily task and reaching the daily deadlines and KPIs.
- Assist management with ongoing tasks.
About You
- Be customer‑focused with dedication in your service to deliver high quality service.
- Ability to maintain positive mind‑set when working under pressure, re‑prioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem‑solving skills.
- Strong attention to detail, accuracy, and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required.
- Knowledge to CW1 would be preferred.
- Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.
- Previous knowledge of international freight shipments and knowledge of customs would be preferred.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Freight Forwarder in Norfolk employer: DSV Road GmbH
At DSV, we pride ourselves on being a leading employer in the logistics and transport sector, offering a dynamic work environment where innovation and teamwork thrive. Our employees benefit from competitive salaries, enhanced annual leave, and unique perks like salary sacrifice schemes for ultra-low emissions cars and cycling, alongside comprehensive wellbeing support through our WeCare App. With opportunities for professional growth within a global network of over 160,000 colleagues, DSV is committed to fostering a culture of excellence and collaboration, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current DSV employees on LinkedIn or at industry events. They can give you the inside scoop on what it’s really like to work there and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of international freight shipments and customs regulations. Show us you’re not just a good fit on paper, but that you know your stuff when it comes to the role!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. We love candidates who can think on their feet and keep a cool head under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at DSV.
We think you need these skills to ace Freight Forwarder in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Freight Forwarder role. Highlight your experience with international freight shipments and any relevant customs knowledge. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions under pressure!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity to join our amazing team!
How to prepare for a job interview at DSV Road GmbH
✨Know Your Freight Forwarding Basics
Before the interview, brush up on your knowledge of international freight shipments and customs regulations. Being able to discuss these topics confidently will show that you’re serious about the role and understand the industry.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. DSV values strong problem-solving abilities, so think of specific situations where you successfully resolved issues under pressure.
✨Showcase Your Customer Service Focus
Since the role is customer-focused, be ready to share experiences where you went above and beyond for clients. Highlight your dedication to delivering high-quality service and maintaining a positive attitude.
✨Communicate Clearly and Professionally
Practice your verbal and written communication skills before the interview. DSV looks for candidates with excellent communication abilities, so ensure you can articulate your thoughts clearly and maintain a professional tone throughout.
