At a Glance
- Tasks: Lead and develop key international accounts in the Aerospace & Defense sector.
- Company: Join a global leader in logistics with a focus on innovation and teamwork.
- Benefits: Competitive salary, enhanced leave, car and cycle schemes, and wellbeing support.
- Other info: Be part of a diverse team of 160,000 across 90 countries with growth opportunities.
- Why this job: Make an impact in a dynamic environment while driving supply chain improvements.
- Qualifications: Experience in account management, strong leadership, and commercial awareness required.
The predicted salary is between 50000 - 65000 £ per year.
DSV are seeking an experienced Operations Manager who is a commercially driven and customer-focused professional to lead the management and development of key international accounts within our Aerospace & Defense division. The successful candidate will act as the primary interface between the customer and the DSV network, ensuring strong strategic partnerships, high service performance, and long-term business growth. The position requires strong leadership, excellent communication skills, and the ability to manage complex international accounts within a dynamic global environment.
What will you be doing?
- Manage and develop the strategy that is closely aligned to the strategic directions of both the DSV UK and Ireland Air & Sea business.
- Support and drive commercial discussions, including rate reviews, margin monitoring, and contract alignment.
- Ensure an efficient and effective infrastructure and resource plan (people, systems, and process) to deliver customer expectations and Branch performance targets.
- Lead and motivate a team of dedicated employees to ensure a harmonised and sustainable service level (cross-country / cross-regional).
- Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, Aerospace dedicated solutions, etc.).
- Identify and manage joint value projects to ensure win-win situations for customers and DSV.
- Design and drive customer quarterly business reviews.
About You
- Strong background in key account management or commercial customer management.
- Excellent relationship-building and stakeholder management skills.
- Commercial awareness with the ability to support rate discussions and margin control.
- Previous knowledge of budgeting and forecasting to develop financial plans and strategies.
- Man-management skills to motivate and lead employees.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Operation Manager in London employer: DSV Road GmbH
DSV is an exceptional employer, offering a dynamic work environment in Feltham, Middlesex, where you can thrive as an Operations Manager in the Aerospace & Defense division. With a strong focus on employee growth and well-being, DSV provides competitive salaries, enhanced annual leave, and innovative benefits like the WeCare App for mental health support and salary sacrifice schemes for eco-friendly transport. Join a global team of 160,000 professionals dedicated to excellence and strategic partnerships, ensuring meaningful contributions to international accounts.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and defence sectors, attend industry events, and connect with professionals on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching DSV and its operations. Understand their values and recent projects in the aerospace sector. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and driven performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at DSV.
We think you need these skills to ace Operation Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in key account management and any relevant commercial discussions you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've built strong relationships and driven results in previous roles. We love a good story!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your man-management skills. Talk about how you've motivated teams in the past and any strategies you've implemented to ensure high service performance. We’re all about teamwork here!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at DSV Road GmbH
✨Know Your Operations Inside Out
Before the interview, dive deep into DSV's operations, especially within the Aerospace & Defence division. Familiarise yourself with their key international accounts and understand how they align with the company's strategic directions. This knowledge will help you demonstrate your commercial awareness and ability to manage complex accounts.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience and how you've motivated teams in the past. Think about specific situations where you led a project or improved team performance. This will show that you can lead and inspire a dedicated team at DSV.
✨Master the Art of Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built strong relationships with stakeholders and managed customer expectations in previous roles. This will showcase your ability to be the primary interface between customers and the DSV network.
✨Prepare for Commercial Discussions
Brush up on your knowledge of rate reviews, margin monitoring, and contract alignment. Be prepared to discuss how you've handled similar discussions in the past and how you can contribute to DSV's commercial success. This will demonstrate your readiness to support and drive commercial discussions effectively.
