Project Specialist – Customs (UK & Ireland)
Location: London Heathrow
Hours: Mon‑Fri 37.5 hours per week
We’re looking for a Project/Continuous Improvement Specialist to support our UK & Ireland Customs function. This role focuses on enhancing the systems, reporting, and workflows that enable our customs teams to operate efficiently and make data‑driven decisions.
What will you be doing?
- Maintain and enhance Power BI dashboards and operational reporting
- Monitor and troubleshoot reporting outputs, ensuring accuracy and reliability
- Support users with data, dashboards, and system queries
- Act as a key contact for customs systems and tools, supporting issue resolution and testing changes
- Analyse operational data to identify trends, inefficiencies, and improvement opportunities
- Collaborate with customs teams to translate operational needs into practical system and reporting solutions
- Contribute to continuous improvement initiatives across reporting, workflows, and data quality
- Support customs operations across UK (75%) and Ireland (25%), with potential exposure to wider European markets
- Work closely with operations, management, IT, and finance stakeholders
About You
Essential
- Previous experience in a similar role
- Strong analytical mindset and attention to detail
- Good working knowledge of Excel and Power BI
- Comfortable working with data, KPIs, and operational processes
- Effective problem‑solving and communication skills
- Curious, proactive, and confident challenging existing ways of working
- No requirement for deep customs declaration knowledge—training and exposure provided
Beneficial
- Exposure to logistics, freight forwarding, or customs operations
- Experience in reporting, process improvement, or systems support
- Knowledge of SQL, Power Automate, Python, or system integrations
- Interest in Lean / continuous improvement methodologies
What can we offer you?
- Competitive salary package
- Enhanced annual leave entitlement that increases with length of service
- Salary sacrifice schemes for ultra‑low emissions cars and cycle schemes
- Access to the WeCare app for support with physical and mental wellbeing, including GP access for you and your dependants
- LifeWorks app for cashback and discounts on high street and online brands
- Life insurance with expert probate support
Important Information
- All successful candidates will undergo necessary right‑to‑work checks
- Some sites require 5‑years’ worth of referencing and criminal record checks
- We do not accept CV details from recruitment agencies unless DSV has engaged directly regarding the role requirements beforehand
