At a Glance
- Tasks: Manage customer service operations and ensure timely deliveries.
- Company: Join a successful logistics company with a focus on teamwork.
- Benefits: Competitive salary, enhanced leave, and wellbeing support.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Be part of a dynamic team and grow your career in logistics.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Location: Thrapston
Hours: Mon‑Fri 9:00‑17:00
Responsibilities
- Day to day responsibility for the running of the contract in a customer service capacity.
- Meet the customer’s operational requirements.
- Ensure deliveries are made on time in full.
- Provide first line support for customer and DSV to proactively handle issues.
- Support colleagues across departments to deliver enhanced service while maintaining and promoting DSV best practices.
- Complete/populate location KPIs and manage customer invoicing processes.
Qualifications
- Previous experience in a customer service role.
- Understanding of warehouse and logistic operations.
- Good communication and organisational skills, effective time management.
- Excellent attention to detail.
- IT literacy in Microsoft Office.
- Problem‑solving ability.
- Understanding of CargoWrite is desired; training will be provided.
Benefits
- Competitive salary package and opportunity to grow within a successful company.
- Enhanced annual leave entitlement from your start, increasing with length of service.
- Salary sacrifice car scheme for ultra‑low emissions cars.
- Salary sacrifice cycle scheme.
- WeCare App for physical and mental wellbeing, with access to GPs for you and dependents.
- LifeWorks app for cashback and discounts.
- Life insurance, including expert probate support.
Next Steps
Please apply with your CV. All successful candidates will undergo right‑to‑work checks and, for certain sites, five‑year referencing and criminal record checks. DSV does not accept CVs from recruitment agencies unless DSV has engaged directly regarding the role requirements beforehand.
Administration Assistant employer: DSV Road GmbH
At DSV, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Thrapston, our Administration Assistant role provides competitive salaries, enhanced annual leave, and unique benefits like salary sacrifice schemes for eco-friendly transport options. We are committed to employee growth, providing training opportunities and resources for both physical and mental wellbeing, ensuring our team members thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can meet our operational requirements!
Show Off Your Skills:Don’t forget to showcase your IT literacy, especially with Microsoft Office. If you have experience with CargoWrite, mention it! We love seeing candidates who are proactive and detail-oriented.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate good communication skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DSV Road GmbH
✨Know Your Customer Service Basics
Since the role is all about customer service, brush up on your previous experiences in this area. Be ready to share specific examples of how you've handled customer queries or resolved issues effectively.
✨Familiarise Yourself with Logistics
Understanding warehouse and logistics operations is key for this position. Do some research on basic logistics concepts and be prepared to discuss how they relate to the role during your interview.
✨Show Off Your Organisational Skills
This job requires excellent organisational skills. Think of a time when you successfully managed multiple tasks or projects. Be ready to explain your approach and how you prioritised your workload.
✨Get Comfortable with Microsoft Office
IT literacy in Microsoft Office is essential. Make sure you're familiar with the tools you'll be using, especially Excel for managing KPIs and invoicing. If you can, practice using these tools before the interview.
