At a Glance
- Tasks: Manage daily operations and provide top-notch customer service.
- Company: Join a global leader in logistics with a supportive team.
- Benefits: Competitive salary, enhanced leave, and wellbeing support.
- Other info: Opportunities for personal growth and a dynamic work environment.
- Why this job: Make a difference in customer satisfaction and grow your career.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Req Number
- Operator - Administration Assistant
- Time Type: Full Time
- Schedule: Mon-Fri 9:00-17:00
Responsibilities
- Conduct day‑to‑day running of the contract in a customer service capacity.
- Meet customers’ operational requirements and ensure deliveries are made on time and in full.
- Provide first‑line support to customers and DSV to proactively resolve issues.
- Support colleagues across all departments to deliver enhanced service while promoting DSV best practices.
- Complete and populate location KPIs and manage customer invoicing processes.
Qualifications
- Previous experience in a customer service role.
- Understanding of warehouse and logistics operations.
- Good communication skills.
- Good organisational skills and effective time management.
- Excellent attention to detail.
- IT literacy in Microsoft Office.
- Ability to problem‑solve.
- Understanding of Cargo Write is desired; training will be provided.
Benefits
- Competitive salary package with growth opportunities in a global company.
- Enhanced annual leave entitlement from start date, increasing with service length.
- Salary sacrifice car scheme for ultra‑low emissions cars.
- Salary sacrifice cycle scheme.
- We Care App – support for physical and mental wellbeing, including GP access for you and dependents.
- Life Works app – cashback and discounts on high‑street and online brands.
- Life insurance with access to expert probate support.
- #J-18808-Ljbffr
Administration Specialist in Thrapston employer: DSV - Global Transport and Logistics
At DSV, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Heathrow location that fosters collaboration and innovation. Our employees benefit from a competitive salary package, enhanced annual leave, and comprehensive support through our employee counselling and pension schemes, all while having the opportunity to grow their careers in the fast-paced logistics industry. Join us to be part of a team that values your contributions and encourages professional development.
Contact Details:
DSV - Global Transport and Logistics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Specialist in Thrapston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSV - Global Transport and Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSV - Global Transport and Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Specialist in Thrapston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSV - Global Transport and Logistics:Your cover letter is your chance to shine! Tell us why you want to work at DSV - Global Transport and Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSV - Global Transport and Logistics!
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
