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- Tasks: Deliver top-notch customer service and manage import/export shipments.
- Company: Join DSV, a global leader in transport and logistics.
- Benefits: Competitive salary, enhanced leave, and wellness support.
- Other info: Be part of a dynamic team operating in over 90 countries.
- Why this job: Kickstart your career in logistics with hands-on training and growth opportunities.
- Qualifications: Customer-focused mindset and good IT skills required.
The predicted salary is between 22000 - 26000 £ per year.
DSV is recruiting for a Trainee Freight Forwarder at Mercia Park, working within the Irish department. We are looking for an individual with an interest in a career in Freight and the desire to learn. After completing a successful probationary period, you'll have the opportunity to join our “Young DSV” programme, designed to support your development and understanding of logistics on a global scale.
Job Details:
- Time Type: Full Time
- Location: Mercia Park, DE12
- Hours: Mon-Fri 37.5 hours per week
What will you be doing?
- Deliver a consistently high standard of customer service across both Import and Export shipments.
- Liaise professionally with customers, overseas offices, and internal colleagues via phone and email.
- Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided).
- Plan and coordinate export trailers for Northern Ireland and Ireland.
- Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments.
- Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues.
- Monitor shipments closely, following up on collections and deliveries.
- Complete general administrative duties accurately.
About You:
- A strong customer focused mindset, with clear and confident communication skills.
- Reliable and punctual, with a consistent approach to meeting responsibilities.
- Good IT skills, with the ability and willingness to quickly learn and adapt to new systems.
- High attention to detail, with the ability to identify issues and apply practical problem solving solutions.
- An adaptable and flexible approach, able to respond positively to changing priorities and operational demands.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from start, increasing with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for cashback and discounts on high street and online brands.
- Life Insurance with access to expert probate support.
Next Steps:
If this sounds like the next step for you, please apply with your CV without delay. All successful candidates will undergo necessary right-to-work checks and certain sites require 5 years of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV has engaged directly regarding the role requirements beforehand.
Freight Forwarder Trainee in Swadlincote employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder Trainee in Swadlincote
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at DSV. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching DSV's values and recent projects. Show us that you're not just interested in any job, but specifically in being part of our team and contributing to our success.
✨Tip Number 3
Practice your communication skills! Since customer service is key for the Freight Forwarder role, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining DSV.
We think you need these skills to ace Freight Forwarder Trainee in Swadlincote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your interest in a career in Freight. Highlight any relevant experience or skills that align with the job description, especially your customer service abilities and IT skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role at DSV. Share your passion for logistics and how you plan to contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since you'll be liaising with customers and colleagues, it's important to demonstrate your clear and confident communication skills in your application. Use professional language and check for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know Your Stuff
Before the interview, make sure you understand the basics of freight forwarding and logistics. Familiarise yourself with DSV's operations, especially in the Irish department. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since the role involves delivering high standards of customer service, think of examples from your past experiences where you’ve excelled in this area. Be ready to discuss how you handled difficult situations or resolved customer queries effectively.
✨Be Tech-Savvy
Brush up on your IT skills and be prepared to talk about any systems you've used before. Even if you haven't worked with specific freight forwarding software, demonstrating your ability to learn new systems quickly will impress the interviewers.
✨Stay Flexible and Adaptable
The logistics industry can change rapidly, so be ready to discuss how you handle changing priorities. Share examples of times when you adapted to new challenges or shifted your approach to meet operational demands.