At a Glance
- Tasks: Onboard new customers and ensure a smooth transport order execution.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellbeing support, and growth opportunities.
- Other info: Work in a diverse environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact in customer satisfaction and be part of a dynamic team.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28350 - 34650 £ per year.
- Job Req Number: 107537
- Time Type: Full Time
- Account Manager, Road
- Mercia Park (Measham, DE12)
An opportunity has arisen for a position in our Road Division based from Mercia Park.
The successful candidate will work in the DSV Welcome Desk to act as the single point of contact for new customers during the onboarding and hypercare period.
You will provide support to the CIM for global customer implementation and ensure a seamless implementation of the new customer, an excellent customer experience and high-quality service with the goal of achieving maximum customer satisfaction and further growth of the company.
What will you be doing?
- Onboarding new customers, welcoming them into DSV tracking shipments through to delivery, ensuring invoicing is correct, responding to any enquiries.
- Monitor transport orders, both during pickup and after execution (delivery), to ensure successful execution in accordance with contractual agreements.
- Intervene when orders are at risk of being executed incorrectly and work closely with operational services/transport planning to find solutions to successful execution of the transport order.
- Facilitate proactive and professional communication with new Customers.
- Negotiate with the customer and operational services/transport planning to reach an acceptable alternative solution if the transport order cannot be executed as planned (force majeure).
- Handle complaints and escalations.
- Acquiring all mandatory implementation data from Global and sharing them within the local organization
- Maintaining contact with local tender desk, sales organization and BIM to keep track of and secure a smooth implementation process
- Point of contact for local business and sales organisation during implementation
- Ensure all local stakeholders aligned and aware of responsibilities
- Support during hypercare period
- Ensure that all integration actions have been finalized and aligned with GA team before formal project closure
About You
- Familiarity with the services offered by the company.
- Knowledge of company-specific customer service procedures, customer-specific matters, and operational systems.
- A commercial mindset with a focus on customer-centric thinking and action.
- Understanding of the operational processes involved in a transport order (import/export).
- Understanding of the key facets of commercial and operational implementation of new business
- Computer skills: MS Office 365 (Outlook, Word, Excel, Teams, etc.) - good professional knowledge.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- We Care App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- Life Works app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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Account Manager, Road in Swadlincote employer: DSV - Global Transport and Logistics
At DSV, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Heathrow location that fosters collaboration and innovation. Our employees benefit from a competitive salary package, enhanced annual leave, and comprehensive support through our employee counselling and pension schemes, all while having the opportunity to grow their careers in the fast-paced logistics industry. Join us to be part of a team that values your contributions and encourages professional development.
Contact Details:
DSV - Global Transport and Logistics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Road in Swadlincote
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DSV - Global Transport and Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DSV - Global Transport and Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Account Manager, Road in Swadlincote
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DSV - Global Transport and Logistics:This is your chance to really connect with the team at DSV - Global Transport and Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DSV - Global Transport and Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DSV - Global Transport and Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DSV - Global Transport and Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
