Operator- Administration Specialist in Stoke-on-Trent

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

We are seeking a diligent and proactive Administration Specialist to join our team at DSV. The successful candidate will be responsible for providing high-quality administrative support to ensure that operations run smoothly. This role involves coordination across departments, maintaining records, supporting supply chain documentation, and assisting with customer or internal stakeholder communications. You will be key in helping uphold high standards of accuracy, efficiency, and professionalism.

What will you be doing?

• Maintain and update administrative records, databases, and filing systems to ensure data accuracy.
• Monitor and respond to internal and external correspondence (emails, phone calls), ensuring timely and professional communication.
• Prepare, process, and manage paperwork such as invoices, purchase orders, contracts, and delivery documentation.
• Assist in scheduling meetings, coordinating diaries, and arranging travel or logistics as required.
• Support various operational departments with documentation and administrative tasks (e.g. HR, Finance, Operations).
• Track and escalate issues, follow-ups, and action items to ensure tasks are completed.
• Generate reports, charts, and dashboards to provide insight into performance, volumes, or compliance.
• Assist with onboarding new staff with administrative orientation and paperwork.
• Maintain compliance with internal policies, legal and health & safety standards.
• Help with process improvements by suggesting administrative efficiencies and best practices.

About You

• Excellent organisational skills with a high level of attention to detail.
• Strong communication skills, both written and verbal.
• Good time management and ability to prioritise tasks.
• Proficient in Microsoft Office (Word, Excel, Outlook) and ideally experience with database or document management systems.
• Problem-solving mindset; ability to work independently where required.
• Honest, reliable, and able to handle confidential information.
• Adaptable, flexible, and able to work under pressure when operational needs demand it.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
• Salary Sacrifice Cycle Scheme.
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.