At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery across the UK and Europe.
- Company: Join a global logistics leader with a strong focus on innovation and client success.
- Benefits: Competitive salary, enhanced leave, car and cycle schemes, and wellbeing support.
- Other info: Dynamic role with opportunities for international travel and career growth.
- Why this job: Make a real impact by driving client relationships and shaping strategic solutions.
- Qualifications: Experience in client-facing roles, strong communication skills, and analytical mindset.
The predicted salary is between 50000 - 65000 £ per year.
Location: Onsite at Raunds or Northampton when not visiting customers. The role will require regular travel across the UK and Europe, with the potential for some international travel and the need to work away from home at times.
DSV are looking for a Senior Operational Key Account Manager, reporting into the Regional Director, to join our Contract Logistics division and oversee some of the UK’s most significant client accounts. This is an opportunity for an experienced Key Account Manager to influence, innovate, and deliver exceptional value.
What will you be doing?
- Oversee some of the UK’s most critical client relationships, ensuring service excellence and long-term partnership success.
- Review and support contract delivery, KPIs, and service levels.
- Build strong, long-term relationships based on trust, performance, and mutual growth.
- Work closely with the Regional Director to produce and provide relevant internal business data.
- Develop, assist and support the production of customer business review packs, ensuring standardisation across regions and sites.
- Obtain and analyse market intelligence and feedback to drive an insightful strategy and its ongoing evolution.
- Drive a clear and agreed account plan, with the client and operational team, that benefit the client and the business operationally and commercially.
- Identify opportunities for upselling, renewals, and service expansion.
- Build strong business cases and lead negotiations to secure competitive advantage.
- Partner with General Managers to deliver efficiency, innovation, and tailored solutions for every client.
- Use tools like Power BI to turn data into insights that drive smarter decisions and better outcomes.
- Influence global strategies, contribute to tenders, and create new service propositions that meet evolving market needs.
About You
- Proven experience in a client-facing leadership role within a multinational supply chain or logistics environment.
- Exceptional communication, negotiation, and relationship-building skills from shop floor to executive level.
- Strong commercial acumen with the ability to spot opportunities and deliver results.
- Analytical mindset with proficiency in MS Office and data-driven decision-making.
- A degree in business or a related field is advantageous but not essential.
- Ability to travel as required, both UK and internationally.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Senior Operational Key Account Manager in Raunds employer: DSV - Global Transport and Logistics
At DSV, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Senior Operational Key Account Manager, you will have the opportunity to oversee significant client accounts while enjoying competitive benefits such as enhanced annual leave, a salary sacrifice car scheme, and comprehensive wellbeing support through our WeCare App. With a global presence and a commitment to employee growth, DSV is the perfect place for those seeking meaningful and rewarding careers in logistics.
Contact Details:
DSV - Global Transport and Logistics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Key Account Manager in Raunds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at DSV. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research DSV’s values and recent projects. Think about how your experience aligns with their needs, especially in client management and operational excellence. Practise your answers to common questions, but also be ready for some curveballs!
✨Tip Number 3
Showcase your analytical skills! Since the role involves using tools like Power BI, be prepared to discuss how you’ve used data to drive decisions in past roles. Bring examples of how your insights led to successful outcomes – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at DSV. Let’s get you that Senior Operational Key Account Manager role!
We think you need these skills to ace Senior Operational Key Account Manager in Raunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operational Key Account Manager role. Highlight your experience in client-facing leadership and any relevant achievements that showcase your ability to build strong relationships and deliver results.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to demonstrate your understanding of the logistics industry and how your skills align with our needs, especially in terms of communication and negotiation.
Showcase Your Analytical Skills:Since the role involves data-driven decision-making, make sure to mention any experience you have with tools like Power BI or similar. We want to see how you've used data to drive insights and improve outcomes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know Your Clients
Before the interview, research DSV's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as a Senior Operational Key Account Manager.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Highlight your experience with tools like Power BI and how you've turned insights into actionable strategies that benefited your clients.
✨Demonstrate Relationship-Building Expertise
Think of specific examples where you've built strong relationships with clients or stakeholders. Be ready to share how these relationships led to successful outcomes, showcasing your exceptional communication and negotiation skills.
✨Prepare for Travel Discussions
Since the role requires regular travel, be ready to discuss your flexibility and past experiences with travel. Highlight how you've managed client relationships across different locations and how you adapt to various environments.
