At a Glance
- Tasks: Lead and develop key international Aerospace accounts while ensuring operational excellence.
- Company: Join a global leader in logistics with a strong focus on customer satisfaction.
- Benefits: Competitive salary, enhanced leave, wellbeing apps, and car/cycle schemes.
- Other info: Be part of a diverse team of 160,000 across 90 countries.
- Why this job: Make an impact in the Aerospace sector and grow your career in a dynamic environment.
- Qualifications: Experience in client-facing roles within Aerospace, Defense, or Freight sectors.
The predicted salary is between 45000 - 55000 £ per year.
Location: Feltham, Middlesex
DSV is looking to recruit an experienced, commercially driven and customer‑focused professional to lead the management and development of key international Aerospace accounts.
Responsibilities
- Operationally manage and monitor specific Aerospace, Defense and Freight Management accounts.
- Support, monitor and assure operational excellence for specific Aerospace key accounts, focusing on event availability, order due alerts, customer‑defined KPI’s, overall data quality, EDI compliance and related processes.
- Develop and deliver strategic account plans aligned to both customer goals and DSV objectives.
- Identify additional revenue opportunities to increase DSV’s share of wallet.
- Build and maintain strong relationships with decision makers and influencers.
Qualifications
- Proven background in a client‑facing management role within Aerospace/Defense/Freight or a related sector.
- Excellent communication, interpersonal, leadership and conflict resolution skills.
- Strong analytical ability with experience in root cause analysis, continuous improvement, Lean/Six Sigma and account development strategies.
- Proficient in English and skilled in MS Office 365 (Word, Excel, PowerPoint).
- A collaborative team player able to work effectively across functions, cultures and geographies.
- Highly organized, structured and confident in decision making, presentations and meeting deadlines.
Benefits
- Competitive salary package and opportunity to be part of a driven and successful company with a team of 160,000 operating in over 90 countries.
- Enhanced annual leave entitlement from start, increasing with length of service.
- Salary sacrifice car scheme for ultra‑low emissions cars and salary sacrifice cycle scheme.
- Access to WeCare App for physical and mental wellbeing, including GP access for you and your dependents.
- LifeWorks app for cashback and discounts on high‑street and online brands.
- Life insurance with expert probate support.
Next Steps: If this sounds like the right role for you, please submit your CV for consideration. All successful candidates will undergo necessary right‑to‑work checks and certain sites require five years’ worth of referencing and criminal record checks. We do not accept CV details from recruitment agencies unless DSV has engaged directly regarding the role requirements beforehand.
Operational Key Account Manager employer: DSV - Global Transport and Logistics
DSV is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary package and enhanced annual leave from the outset. With a collaborative work culture and a commitment to operational excellence, employees are empowered to develop strategic account plans and build strong relationships within the dynamic Aerospace sector. The Feltham location provides access to unique benefits such as a salary sacrifice car scheme and wellness support through the WeCare App, making it an attractive place for those seeking meaningful and rewarding employment.
Contact Details:
DSV - Global Transport and Logistics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the Aerospace and Defence sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching DSV and its key accounts. Understand their goals and challenges, so you can tailor your answers to show how you can help them achieve operational excellence.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and conflict resolution strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DSV.
We think you need these skills to ace Operational Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Key Account Manager role. Highlight your experience in managing client relationships, especially in Aerospace or related sectors, and showcase any relevant achievements that align with the job description.
Showcase Your Skills:Don’t forget to emphasise your communication, leadership, and analytical skills. Use specific examples to demonstrate how you've successfully resolved conflicts or improved processes in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. Remember, we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about your application status.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know Your Accounts
Before the interview, dive deep into the specific Aerospace accounts DSV manages. Understand their needs, challenges, and how DSV's services can address them. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with root cause analysis and continuous improvement. Bring examples of how you've used these skills in past roles, especially in client-facing situations. This will demonstrate your ability to drive operational excellence.
✨Build Rapport with Decision Makers
Highlight your interpersonal skills by sharing stories of how you've successfully built relationships with key stakeholders in previous roles. Emphasise your collaborative approach and how it has led to successful outcomes in account management.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to resolve conflicts or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
