At a Glance
- Tasks: Provide top-notch customer service and support across departments to meet operational goals.
- Company: Join DSV, a global leader in transport and logistics with a vibrant team culture.
- Benefits: Enjoy competitive salary, enhanced leave, wellness apps, and salary sacrifice schemes.
- Other info: Opportunities for career growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team shaping the future of logistics while growing your career.
- Qualifications: Customer service experience, strong communication skills, and IT literacy are essential.
The predicted salary is between 40500 - 49500 £ per year.
- Administration Specialist
- Northampton
We are looking for Administration Specialists to provide customer focused administration service on selected accounts.
Working directly with the client’s customer service team you will achieve delivery targets on orders as per our customer requirements.
You must be a committed player supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
What will you be doing?
- Day to day responsibility for the running of the contract in a customer service capacity.
- Meet the customer’s operational requirements.
- First line support for customer and DSV to ensure that all issues are proactively handled.
- Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
- Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
About You
- Previous experience of working in a Customer Service role
- Possess an understanding of warehouse and logistic operations
- Good communication skills
- Excellent organisation skills and effective time management
- Attention to detail
- IT Literate in Microsoft Office
- Problem solving
- Understanding of Cargo Write is desired, however training can be given.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- We Care App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- Life Works app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
- DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv. com and follow us on Linked In and Facebook.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
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Administration Specialist in Northampton employer: DSV - Global Transport and Logistics
At DSV, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Heathrow location that fosters collaboration and innovation. Our employees benefit from a competitive salary package, enhanced annual leave, and comprehensive support through our employee counselling and pension schemes, all while having the opportunity to grow their careers in the fast-paced logistics industry. Join us to be part of a team that values your contributions and encourages professional development.
Contact Details:
DSV - Global Transport and Logistics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Specialist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSV - Global Transport and Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSV - Global Transport and Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Specialist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSV - Global Transport and Logistics:Your cover letter is your chance to shine! Tell us why you want to work at DSV - Global Transport and Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSV - Global Transport and Logistics!
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
