At a Glance
- Tasks: Coordinate customer shipments and ensure compliance in a dynamic freight operations team.
- Company: Join a global leader in logistics with a strong focus on teamwork and service excellence.
- Benefits: Competitive salary, enhanced leave, employee counselling, and pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a successful company and make a real impact in the logistics industry.
- Qualifications: 2+ years of export air experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and organized Freight Forwarder/Gateway Operator to join our Ocean/Air Operations team in Mercia Park. In this role, you will support the Export Gateway Manager by coordinating customer shipments, ensuring compliance, maintaining documentation, and providing exceptional service throughout the freight lifecycle. You will work closely with customers, subcontractors, and overseas agents to deliver operational efficiency and service excellence. If you enjoy working in a dynamic department with varied tasks on a daily basis, this job is for you.
What will you be doing?
- Process and consolidate export airfreight shipments
- Ensure accurate and timely completion of export documentation (AWBs, manifests, customs entries) ensuring high level of detail on data quality
- Liaise with airlines, handling agents, and internal teams for flight bookings and space confirmations
- Monitor and update shipment status in the system
- Handle security screening compliance and ensure cargo meets airline along with both origin and destination country regulatory requirements
- Resolve operational issues promptly to avoid delays
About You
- Have over 2 years of Export Air Experience
- Be customer focused with dedication in your service to deliver high quality service
- Ability to maintain positive mind-set when working under pressure, re‑prioritising workload where necessary
- Can multitask and have strong problem‑solving skills
- Strong attention to detail, accuracy, and numeracy
- Excellent IT skills with the ability to learn new systems quickly
- Exceptional communication skills both verbal/written with a polite, courteous, and professional telephone manner
What can we offer you?
- Competitive salary package and an opportunity to be part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service
- Salary Sacrifice Cycle Scheme
- Employee counselling for support with physical and mental wellbeing
- Company Pension, which, when a member, also provides access to Life Cover and Critical Illness cover
Freight Forwarder in Measham employer: DSV - Global Transport and Logistics
Join our dynamic team at Mercia Park as a Freight Forwarder, where you will thrive in a supportive work culture that values collaboration and excellence. With competitive salaries, enhanced annual leave, and a strong focus on employee wellbeing, we offer numerous growth opportunities within a global company of 160,000 employees across 90 countries. Experience a fulfilling career in a role that combines operational efficiency with exceptional customer service in a fast-paced environment.
Contact Details:
DSV - Global Transport and Logistics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder in Measham
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your skills as a Freight Forwarder. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios you might face in the role and how you'd handle them. Being able to demonstrate your quick thinking and attention to detail can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Freight Forwarder in Measham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Freight Forwarder role. Highlight your relevant experience, especially in export airfreight and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Ocean/Air Operations team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:Since this role requires a high level of accuracy, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know Your Stuff
Make sure you brush up on your export airfreight knowledge. Understand the key documentation like AWBs and customs entries, as well as the regulations for both origin and destination countries. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Customer Focus
Prepare examples of how you've delivered exceptional service in previous roles. Think about times when you went above and beyond for a customer or resolved an issue quickly. This will demonstrate your dedication to providing high-quality service, which is crucial for this position.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in past roles and how you tackled them. Highlight your ability to multitask and stay calm under pressure, as these are essential traits for a Freight Forwarder. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You might be asked to explain complex processes or handle hypothetical scenarios, so being articulate and professional is key. Remember, a polite and courteous manner can make a great impression!
