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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch service and manage key customer relationships.
- Company: DSV is a global leader in transport and logistics, with a focus on innovation and inclusivity.
- Benefits: Enjoy competitive salary, growth opportunities, enhanced leave, and wellbeing perks.
- Why this job: Join a dynamic team, shape the future of logistics, and make a real impact.
- Qualifications: Middle management experience, strong communication skills, and 4 GCSEs or equivalent required.
- Other info: Participate in sustainability initiatives and develop your career in a performance-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
DSV is seeking a dedicated Key Account Manager at Mercia Park due to growth. This role reports to the Senior Key Account Manager and is responsible for leading a team to deliver high-quality service to customers based at Mercia Park. The Key Account Manager plays a vital role within the Site Management team, supporting strategies aimed at high customer retention. The role requires proactive management of operational and strategic customer needs, advocating for the customer while seeking service improvements, cost savings, and revenue growth through value-added services.
Responsibilities
- Establish and review service expectations, ensuring continuous improvement and innovation.
- Manage direct relationships with customers, supporting operational and financial aspects.
- Understand and integrate customer business needs across departments.
- Recruit, train, develop, and discipline personnel related to your accounts, maintaining liaison with HR.
- Conduct regular performance reviews and embed employee engagement practices.
- Promote DSV Contract Logistics' reputation through professionalism and effective communication.
- Develop knowledge of supply chain processes, financial objectives, and business acumen to benefit clients and personal growth.
- Collaborate with Business Development and Global Account Management Teams to attract new customers and expand existing accounts.
- Create and maintain business plans to meet account objectives aligned with DSV’s vision and KPIs.
- Adhere to company policies, procedures, and legislative requirements, maintaining confidentiality.
- Support site P&L management alongside the Senior Key Account Manager.
- Maintain health, safety, environmental, and quality standards, including ISO 9001:2008 and OHSAS18001.
- Ensure workplace security and compliance with company policies on security and health standards.
- Participate in development training to meet Investors in People standards.
Experience & Skills
- Middle management experience with profit and loss management skills.
- Strong communication, people management, and warehouse process knowledge.
- Experience with Warehouse Management Systems, customer service, and team leadership.
- IT proficiency, analytical skills, and attention to detail.
- Educational requirements: 4 GSCEs or equivalent, with at least 3 years relevant account management or customer service experience.
What We Offer
- Competitive salary and growth opportunities within a global company.
- Participation in sustainability initiatives and access to various employee benefits such as enhanced leave, vehicle schemes, wellbeing apps, and insurance.
About DSV
DSV is a global leader in transport and logistics, with nearly 160,000 employees in over 90 countries. We focus on innovation, digitalization, and building a diverse, inclusive environment. Join us to shape the future of logistics and grow your career in a dynamic, performance-driven company.
Manager, Key Account employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Key Account
✨Tip Number 1
Familiarise yourself with DSV's core values and mission. Understanding their focus on innovation and customer service will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of DSV, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversations and demonstrate your fit for the team.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your skills in account management, team leadership, and customer service. Being able to discuss these in detail will show your capability to handle the responsibilities of the Key Account Manager role.
✨Tip Number 4
Stay updated on industry trends and challenges in logistics and supply chain management. This knowledge will not only impress during interviews but also demonstrate your proactive approach to understanding the business landscape DSV operates in.
We think you need these skills to ace Manager, Key Account
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Emphasise your middle management experience, profit and loss management skills, and any specific achievements that align with the responsibilities of the Key Account Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of DSV's values and how your skills can contribute to their goals. Mention your proactive approach to managing customer relationships and your ability to drive service improvements and revenue growth.
Highlight Relevant Skills: In your application, be sure to highlight your strong communication skills, people management experience, and familiarity with Warehouse Management Systems. Provide examples of how you've successfully led teams and managed customer expectations in previous roles.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by discussing any initiatives you've led or participated in that resulted in enhanced service delivery or operational efficiency. This aligns well with the role's focus on innovation and customer retention.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Key Account Manager. Familiarise yourself with DSV's services and how they align with customer needs. This will help you articulate how your experience can contribute to their goals.
✨Showcase Your People Management Skills
Since this role involves leading a team, be prepared to discuss your experience in managing personnel. Highlight specific examples where you've successfully recruited, trained, or developed team members, and how that has positively impacted performance.
✨Demonstrate Financial Acumen
As profit and loss management is crucial for this position, be ready to discuss your experience with financial aspects of account management. Bring examples of how you've contributed to cost savings or revenue growth in previous roles.
✨Prepare Questions
Have insightful questions ready to ask the interviewers. This shows your interest in the company and the role. Consider asking about their strategies for customer retention or how they measure success in the Key Account Manager position.
