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- Tasks: Manage export shipments and provide top-notch customer service in a fast-paced environment.
- Company: Join DSV, a global leader in transport and logistics with a strong focus on sustainability.
- Benefits: Enjoy competitive salary, 25 days annual leave, and employee assistance programmes.
- Why this job: Be part of a dynamic team that values innovation and collaboration while shaping the future of logistics.
- Qualifications: Organised, detail-oriented individuals who thrive under pressure and can communicate effectively.
- Other info: Great career growth opportunities in a company operating in over 95 countries.
The predicted salary is between 28800 - 42000 £ per year.
Customer Services Export Operator
Job Req Number: 100535
Time Type: Full Time
A position in the Export department has become available at DSV Road Ltd.
The person we are looking for must be self-driven, have good attention to detail with a positive outlook and a clear focus on high job quality.
The successful candidate will be dealing with Export shipments and Export customer services for general accounts and larger key account customers.
The applicant must be organized and punctual, be able to work in a fast-paced environment and work under pressure whilst keeping a cool head.
We are looking for a person who can add extra quality to our already highly skilled team and be able to come up with alternative solutions to challenges and problems whilst at the same time work under pressure.
Main purpose of Job
The person will work as a part of the Export team and arrange shipments to Scandinavian from UK based customers, by use of the existing DSV road-freight and distribution network, along with internal UK distribution and warehousing departments.
The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure collections and deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).
Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.
- Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
- Receive bookings from UK Exporters either via our online booking platform or by e-mail
- Contact UK places to book in collections.
- Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System.
- Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
- Ensure legislative compliance in all areas.
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
- Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.
Start date: ASAP
Hours: 09.00 – 17.00 hrs Monday to Friday / 08:00-16:00
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
- Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please note further details on how DSV is working towards these targets can be found on the linked pages.
- Be part of a company that has strong company values, to find out more about DSV, including our Values, see the links at the bottom of the page.
- In addition, we can offer access to a selection of employee benefits, such as:
- 25 days Annual Leave Entitlement, increasing with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- Employee Assistance Programme, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks App to gain to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
- Eyecare Voucher Scheme
DSV Careers
If you want to know a bit about DSV Careers, please see below.
Links:
Link- https://www.youtube.com/watch?v=1QJLhUSBN_0
Link- https://www.dsv.com/en/sustainability-esg
Link- https://www.dsv.com/en/about-dsv
Link- https://www.youtube.com/watch?v=SnMpG10Po3w
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Customer Services Export Operator employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Export Operator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DSV and understanding their values and operations. Tailor your answers to show how you can contribute to their goals, especially in customer service and logistics.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to convey information clearly and professionally is key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the DSV team and ready to take on the challenges ahead.
We think you need these skills to ace Customer Services Export Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Export Operator role. Highlight your attention to detail, organisational skills, and any relevant experience in export or customer service. We want to see how you can add value to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with alternative solutions, especially in a fast-paced environment like ours.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and a friendly tone. We appreciate candidates who can communicate effectively and build relationships with customers, so let your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Export Operator role. Familiarise yourself with the key responsibilities like arranging shipments and communicating with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since the job requires being organised and punctual, prepare examples from your past experiences where you successfully managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to keep a cool head in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
The company is looking for someone who can come up with alternative solutions to challenges. Think of specific instances where you faced a problem at work and how you resolved it. Be ready to discuss these scenarios during the interview to illustrate your critical thinking skills.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend or family member to refine your communication style. Remember, it's not just about what you say, but how you say it!
