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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and manage accounts daily.
- Company: Join DSV, a global leader in innovative logistics services.
- Benefits: Enjoy competitive salary, enhanced leave, and wellbeing support.
- Why this job: Be part of a dynamic team shaping the future of logistics.
- Qualifications: Strong communication skills and basic Excel knowledge required.
- Other info: Opportunities for growth and commitment to sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Job Req Number: 97527
Time Type: Full Time
DSV is recruiting for a Customer Service Specialist in Feltham. This role offers a fantastic opportunity to join a company committed to providing quality, innovative logistics services, ensuring the safe and efficient transport of cargo in line with operational procedures and statutory requirements including Health & Safety.
Key Tasks
- Strong communication skills: writing, speaking, active listening
- Excellent customer service skills: interpersonal conversation, patience, empathy
- Good problem-solving and critical thinking skills
- In-depth knowledge of industry best practices
- Basic math and accounting skills
- Organisation, time management, and prioritisation abilities
- Discretion and confidentiality in handling client information
- Effective computer skills, including account management software and Excel (intermediate level, pivot tables, formulas)
Skills and Competencies
- Customer-focused with dedication to service delivery
- Ability to work under pressure, re-prioritise workload
- Reliability, multitasking, strong problem-solving skills
- Attention to detail, accuracy, numeracy
- Quick learner of new systems
- Knowledge of freight transport industry
- Experience in accountancy and billing; Excel qualification and Cargo Operative qualification are desirable but not essential
- Ability to pass a 5-year background check and references
What We Offer
- Competitive salary and growth opportunities within a global company
- Strong sustainability initiatives and values
- Employee benefits: enhanced leave, car and cycle schemes, wellbeing support, cashback discounts, life insurance, eyecare vouchers
We do not accept CVs from recruitment agencies unless engaged directly. For agency inquiries, contact .
About DSV Careers
Learn more about DSV and our values through the following links:
Join us and shape the future of logistics at DSV – a global leader with a dynamic, inclusive environment.
Visit dsv.com and follow us on LinkedIn and Facebook .
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Customer Service Specialist employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the logistics industry, especially freight transport. Understanding the key players and current trends can give you an edge in conversations during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your thoughts clearly and demonstrate your customer service abilities effectively.
✨Tip Number 3
Brush up on your Excel skills, particularly with pivot tables and formulas. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've handled difficult customer situations in the past. Highlighting your problem-solving skills and ability to remain calm under pressure will resonate well with interviewers.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key tasks and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer service experience. Use specific examples to demonstrate your problem-solving abilities and attention to detail, which are crucial for this role.
Highlight Relevant Skills: In your CV, emphasise your organisational skills, ability to work under pressure, and proficiency in Excel. Mention any experience you have in the freight transport industry or accountancy, as these are desirable for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Service Specialist.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Be prepared to demonstrate your writing and speaking abilities during the interview. You might be asked to role-play a customer interaction, so practice active listening and responding with empathy.
✨Highlight Problem-Solving Abilities
Employers are looking for candidates who can think critically and solve problems effectively. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This will show your potential employer that you can handle challenges with ease.
✨Demonstrate Industry Knowledge
Familiarise yourself with industry best practices and current trends in logistics and customer service. Being knowledgeable about the freight transport industry will set you apart from other candidates and show your genuine interest in the role.
✨Prepare for Technical Questions
Since the role requires effective computer skills, brush up on your knowledge of account management software and Excel. Be ready to discuss your experience with pivot tables and formulas, as well as any relevant qualifications you may have. This will help reassure the interviewer of your technical capabilities.
