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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely payments while resolving issues.
- Company: Join DSV, a leading global transport and logistics company with 75,000 employees worldwide.
- Benefits: Enjoy 25 days annual leave, flexible hours, and various employee perks including wellness support.
- Why this job: Be part of a dynamic team focused on sustainability and delivering excellent customer experiences.
- Qualifications: Previous credit control experience and strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract based in Goole, East Yorkshire.
The predicted salary is between 28800 - 43200 £ per year.
Job Req Number: 98523
Time Type: Full Time
Credit Controller
DSV is seeking a proactive Credit Controller with excellent communication skills to join our Credit Management team based in Goole, East Yorkshire. This role involves managing customer accounts and ensuring effective credit control processes.
Key Responsibilities
- Ensure compliance with DSV Group credit management policies
- Manage approximately 600 customer accounts, chasing payments
- Coordinate with operational colleagues to resolve account issues
- Utilize company credit management and accounting systems
- Collect overdue invoices and report on high overdue accounts
- Reduce bad debt levels
- Maintain customers within credit limits and keep records updated
- Handle escalations internally and externally
- Report payment receipts to operations, especially for customs-related invoices
Skills and Qualifications
- Previous credit control experience
- Self-motivated, enthusiastic, reliable
- Team player with good organizational skills
- Ability to remain calm under pressure
- Strong written and verbal communication skills
- Understanding of credit control and sales ledger accounting
Computer Skills
Proficiency in Microsoft Office (Excel, PowerPoint) and experience with ERP systems, preferably SAP & FSCM.
Work Hours and Environment
Office-based, 9am – 5pm, with flexible hours to service the UK business environment.
Additional Information
This job description is not exhaustive and duties may evolve. We offer a competitive salary, benefits, and opportunities for growth within a global company committed to sustainability and inclusivity.
What We Offer
- Competitive salary and career growth opportunities
- Employee benefits including annual leave, car and cycle schemes, wellbeing programs, and insurance
About DSV
DSV is a global leader in transport and logistics, with nearly 160,000 employees across over 90 countries. We foster a performance-driven, inclusive environment where your contributions make an impact. Join us to shape the future of logistics.
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Credit Controller employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with DSV's credit management policies and procedures. Understanding their specific requirements will help you demonstrate your knowledge during the interview and show that you're proactive about aligning with their practices.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since the role requires excellent communication to resolve issues with customers and colleagues, practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Gain a solid understanding of ERP systems, particularly SAP & FSCM. If you have experience with these systems, be ready to discuss how you've used them in previous roles to manage accounts and streamline processes.
✨Tip Number 4
Prepare examples from your past work that showcase your ability to handle pressure and manage multiple accounts effectively. Highlighting your organisational skills and calmness under pressure will resonate well with the hiring team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous credit control experience and relevant skills. Emphasise your ability to manage customer accounts, communicate effectively, and use ERP systems like SAP & FSCM.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed credit control tasks in the past and how you align with DSV's values.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, especially Excel, as well as your experience with credit management systems. This will demonstrate your technical capabilities to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller role.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Showcase Your Credit Control Experience
Make sure to highlight your previous experience in credit control during the interview. Be prepared to discuss specific examples of how you've managed customer accounts, resolved payment issues, and reduced overdue invoices.
✨Demonstrate Strong Communication Skills
As a Credit Controller, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might be asked to explain how you would handle difficult conversations with customers or colleagues.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and ERP systems like SAP & FSCM is required, brush up on these tools before the interview. Be ready to discuss your experience with these systems and how they have helped you in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of situations where you had to manage multiple accounts or resolve conflicts, and be ready to explain your approach and the outcomes.
