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- Tasks: Join our team as a Control Tower Assistant, handling customer and supplier interactions.
- Company: DSV is a global leader in transport and logistics, committed to innovation and sustainability.
- Benefits: Enjoy competitive salary, enhanced leave, wellbeing support, and discounts.
- Why this job: Be part of a diverse team shaping the future of logistics while growing your career.
- Qualifications: Proficiency in Microsoft Office and strong attention to detail are essential; experience in logistics is a plus.
- Other info: Training on QMS systems and GDP compliance will be provided.
The predicted salary is between 28800 - 43200 £ per year.
Job Req Number: 97286
Time Type: Full Time
DSV is seeking a Control Tower Assistant to join the Pharmaceutical 4PL Control Tower in Bristol, due to company growth. For more about DSV, see the links at the bottom of the page.
This role involves hands-on operational finance work within a multi-modal environment, including customer and supplier liaison, job execution, and handling irregularities. The successful candidate will receive training on QMS systems and GDP compliance.
Key Tasks
- Work within a 4PL Control Tower involving customer and supplier liaison
- Provide proactive customer service
- Maintain attention to detail in data entry and review
- Ensure compliance with standards
- Handle irregularities and escalate as needed
- Adhere to SOPs and meet KPIs
- Utilize Excel skills (preferred but not essential)
- Audit, dispute, and approve purchase invoices
- Create sales invoices
Duties / Responsibilities
- Audit, dispute, and approve purchase invoices
- Create sales invoices
- Handle irregularities with escalation
- Provide proactive customer service
- Comply with company policies and procedures
Skills and Competencies
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail
- Effective communication skills
- Knowledge of customs procedures
- Ability to prioritize workload
- Teamwork and individual work capability
- Experience in freight forwarding or 4PL/LLP advantageous but not essential
What We Offer
- Competitive salary and growth opportunities within a global company
- Participation in sustainability initiatives and company values
- Employee benefits including enhanced annual leave, salary sacrifice schemes, wellbeing support, cashback and discounts, life insurance, and eyecare vouchers
Please note that we do not accept CVs from recruitment agencies unless engaged directly. Contact ukierecruitment@dsv.com for agency inquiries.
Learn More About DSV
Links:
DSV – Global transport and logistics
Join a company that values innovation, diversity, and growth. With nearly 160,000 colleagues worldwide, we aim to shape the future of logistics through collaboration, accountability, and inclusivity. If you\’re ready to make an impact and grow your career, DSV is the place for you.
Visit dsv.com and follow us on LinkedIn and Facebook.
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Control Tower Assistant employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Tower Assistant
✨Tip Number 1
Familiarise yourself with the key tasks and responsibilities outlined in the job description. Understanding the specifics of customer and supplier liaison, as well as the importance of compliance with standards, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your Excel skills, even if they are not essential. Being able to showcase your proficiency in data entry and analysis can set you apart from other candidates, especially since attention to detail is crucial for this role.
✨Tip Number 3
Research DSV's company culture and values. Understanding their commitment to sustainability and innovation can help you align your answers with their mission during interviews, showing that you're a good fit for the team.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to handle irregularities and provide proactive customer service. Being ready to discuss these scenarios will demonstrate your problem-solving skills and customer-focused mindset.
We think you need these skills to ace Control Tower Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Control Tower Assistant position. Understand the key tasks and responsibilities, as well as the skills and competencies required. This will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in operational finance, customer service, or logistics. If you have worked with Excel or have knowledge of customs procedures, be sure to mention these skills as they are relevant to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at DSV and how your background aligns with their values and the specific requirements of the Control Tower Assistant position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly. Attention to detail is crucial for this role.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Understand the Role
Make sure you have a clear understanding of what a Control Tower Assistant does. Familiarise yourself with the key tasks mentioned in the job description, such as customer and supplier liaison, handling irregularities, and ensuring compliance with standards.
✨Showcase Your Attention to Detail
Since this role requires a strong attention to detail, prepare examples from your past experiences where you successfully managed data entry or reviewed documents meticulously. This will demonstrate your capability to maintain high standards.
✨Brush Up on Excel Skills
While proficiency in Excel is preferred but not essential, it’s a good idea to highlight any relevant experience you have with spreadsheets. Consider preparing to discuss how you've used Excel in previous roles, even if it's basic functions.
✨Prepare for Customer Service Scenarios
As proactive customer service is a key part of the role, think of situations where you’ve effectively resolved customer issues or improved service delivery. Be ready to share these examples during your interview.
