At a Glance
- Tasks: Deliver top-notch customer service and manage import/export shipments.
- Company: Join DSV, a global leader in logistics with a vibrant team culture.
- Benefits: Competitive salary, enhanced leave, and wellness support through various apps.
- Other info: Be part of the 'Young DSV' programme for professional development.
- Why this job: Kickstart your career in logistics with hands-on training and growth opportunities.
- Qualifications: Strong communication skills and a keen interest in freight logistics.
The predicted salary is between 25000 - 30000 £ per year.
DSV is recruiting for a Trainee Freight Forwarder at Mercia Park, working within the Irish department. We are looking for an individual with an interest in a career in Freight and the desire to learn! After completing a successful probationary period, you'll have the opportunity to join our “Young DSV” programme, designed to support your development and understanding of logistics on a global scale.
What will you be doing?
- Deliver a consistently high standard of customer service across both Import and Export shipments
- Liaise professionally with customers, overseas offices, and internal colleagues via phone and email
- Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided)
- Plan and coordinate export trailers for Northern Ireland and Ireland
- Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments
- Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues
- Monitor shipments closely, following up on collections and deliveries
- Complete general administrative duties accurately
About You
- A strong customer focused mindset, with clear and confident communication skills
- Reliable and punctual, with a consistent approach to meeting responsibilities
- Good IT skills, with the ability and willingness to quickly learn and adapt to new systems
- High attention to detail, with the ability to identify issues and apply practical problem solving solutions
- An adaptable and flexible approach, able to respond positively to changing priorities and operational demands
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5‑years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Freight Forwarder Trainee in Swadlincote employer: Dsv Air & Sea SAU
DSV is an exceptional employer, offering a dynamic work environment at Mercia Park where you can kickstart your career as a Trainee Freight Forwarder. With a strong focus on employee development through the 'Young DSV' programme, competitive salary packages, and a range of benefits including enhanced annual leave and wellbeing support, DSV fosters a culture of growth and collaboration within a global team of 160,000 professionals. Join us to be part of a company that values your contributions and supports your journey in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder Trainee in Swadlincote
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field, especially those working at DSV. A friendly chat can open doors and give you insights that might just land you that Trainee Freight Forwarder role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for someone. DSV values a strong customer-focused mindset, so show them you’ve got it!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After applying through our website, drop a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay adaptable! The logistics world is always changing, so be ready to discuss how you handle shifting priorities. DSV loves candidates who can roll with the punches and keep things running smoothly.
We think you need these skills to ace Freight Forwarder Trainee in Swadlincote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Freight Forwarder role. Highlight any customer service experience and your ability to adapt to new systems, as these are key for us at DSV.
Craft a Compelling Cover Letter:Use your cover letter to show your enthusiasm for a career in freight forwarding. Share why you’re interested in joining DSV and how you can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since you'll be liaising with customers and colleagues, it's important to demonstrate your clear and confident communication skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any delays. Don’t miss out on this opportunity!
How to prepare for a job interview at Dsv Air & Sea SAU
✨Know Your Stuff
Before the interview, make sure you understand the basics of freight forwarding and logistics. Brush up on key terms and processes related to import and export shipments. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since the job requires a strong customer-focused mindset, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved issues, as this will demonstrate your ability to communicate effectively.
✨Be Tech-Savvy
Even though full system training will be provided, it’s beneficial to highlight your IT skills during the interview. Familiarise yourself with common logistics software or tools, and be prepared to discuss how quickly you can adapt to new systems. This will reassure them that you can handle the technical aspects of the job.
✨Stay Flexible and Positive
The role requires adaptability to changing priorities, so be ready to share instances where you successfully managed unexpected changes. Emphasise your positive attitude towards challenges and your problem-solving skills, as these traits are crucial in the fast-paced world of logistics.
