At a Glance
- Tasks: Manage export air freight shipments and ensure timely processing.
- Company: Join a global leader in logistics with a dynamic team.
- Benefits: Competitive salary, enhanced leave, cycle scheme, and wellness support.
- Other info: Be part of a successful company operating in over 90 countries.
- Why this job: Thrive in a fast-paced environment and make an impact in logistics.
- Qualifications: 2+ years in Export Air Freight with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
DSV is recruiting for an Export Gateway Operator at our Feltham location. Reporting to the Export Gateway Manager, you will support the day‑to‑day operations of the Gateway department. This is a dynamic and fast‑paced environment, handling a wide range of products, destinations, and shipment types. If you enjoy variety and thrive in a busy operational setting where no two days are the same, this could be the role for you.
What will you be doing?
- Manage and coordinate export air freight shipments, ensuring timely processing and on‑time departures.
- Prepare, review, and maintain accurate export documentation, including AWBs, manifests, customs entries, and freight system records.
- Coordinate with airlines, handling agents, warehouse teams, overseas offices, and customers to secure bookings, manage cargo movements, and provide shipment updates.
- Ensure compliance with aviation security, customs, and industry regulations, including IATA, CAA, HMRC, and destination‑country requirements.
- Monitor shipment progress, proactively resolve operational issues, and escalate potential delays to maintain service standards.
- Maintain accurate cost and rate information while supporting continuous improvement, cargo security, and health and safety procedures.
About You
- Over 2 years of experience in Export Air Freight operations, including direct carrier and airline coordination.
- Strong knowledge of ULD planning, build processes, and aircraft loading requirements across multiple aircraft types.
- Experienced in handling specialised cargo, including Aerospace, Automotive, Dangerous Goods (DG), and Pharmaceutical shipments.
- Customer‑focused professional with excellent communication skills and a commitment to delivering high‑quality service.
- Proven ability to work effectively under pressure, prioritise competing tasks, and resolve operational challenges efficiently.
- Strong attention to detail, accuracy, numeracy, and IT proficiency, with experience adapting quickly to freight management systems, including CargoWise One (CW1).
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Senior Freight Forwarder employer: Dsv Air & Sea SAU
At DSV, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and innovation. Located in Feltham, our Export Gateway team is at the heart of our operations, providing employees with ample opportunities for professional growth and development within a global network of over 160,000 colleagues. With competitive salaries, enhanced annual leave, and comprehensive employee benefits focused on wellbeing, DSV is committed to fostering a supportive environment where every team member can excel and contribute meaningfully.
