At a Glance
- Tasks: Lead and develop key international accounts in the Aerospace & Defense division.
- Company: Join DSV, a global leader in logistics and transport with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellbeing support, and employee discounts.
- Other info: Opportunities for growth within a team of 160,000 across 90 countries.
- Why this job: Make an impact in a dynamic environment while shaping the future of logistics.
- Qualifications: Experience in key account management and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
DSV are seeking an experienced Operations Manager who is a commercially driven and customer-focused professional to lead the management and development of key international accounts within our Aerospace & Defense division. The successful candidate will act as the primary interface between the customer and the DSV network, ensuring strong strategic partnerships, high service performance, and long-term business growth. The position requires strong leadership, excellent communication skills, and the ability to manage complex international accounts within a dynamic global environment.
What will you be doing?
- Manage and develop the strategy that is closely aligned to the strategic directions of both the DSV UK and Ireland Air & Sea business.
- Support and drive commercial discussions, including rate reviews, margin monitoring, and contract alignment.
- Ensure an efficient and effective infrastructure and resource plan (people, systems, and process) to deliver customer expectations and Branch performance targets.
- Lead and motivate a team of dedicated employees to ensure a harmonised and sustainable service level (cross-country / cross-regional).
- Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, Aerospace dedicated solutions, etc.).
- Identify and manage joint value projects to ensure win-win situations for customers and DSV.
- Design and drive customer quarterly business reviews.
About You
- Strong background in key account management or commercial customer management.
- Excellent relationship-building and stakeholder management skills.
- Commercial awareness with the ability to support rate discussions and margin control.
- Previous knowledge of budgeting and forecasting to develop financial plans and strategies.
- Man-management skills to motivate and lead employees.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.
Operations Manager employer: Dsv Air & Sea SAU
At DSV, we pride ourselves on being a leading employer in the logistics and transport sector, offering a dynamic work environment that fosters innovation and collaboration. Our Operations Manager role in Feltham not only provides a competitive salary and extensive employee benefits but also presents opportunities for personal and professional growth within a global network of over 160,000 colleagues. Join us to be part of a forward-thinking company that values inclusivity and empowers you to shape the future of logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and aerospace sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching DSV and its operations. Understand their values, recent projects, and how they fit into the global logistics landscape. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership and communication skills. As an Operations Manager, you’ll need to demonstrate your ability to lead teams and manage complex accounts. Consider mock interviews or role-playing scenarios with friends to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our careers page for any new opportunities that pop up. We’re always looking for talented individuals like you to join us at DSV!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in key account management and any relevant commercial skills that align with what DSV is looking for.
Showcase Leadership Skills:Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've motivated teams and driven performance in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to the right people!
How to prepare for a job interview at Dsv Air & Sea SAU
✨Know Your Stuff
Before the interview, dive deep into DSV's operations, especially in the Aerospace & Defence division. Familiarise yourself with their key international accounts and recent projects. This will not only show your genuine interest but also help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, tackled challenges, and driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Ready for Commercial Discussions
Since the role involves supporting rate reviews and margin monitoring, brush up on your commercial acumen. Be prepared to discuss how you've handled similar discussions in previous roles, and think about strategies you could implement at DSV to enhance profitability while maintaining customer satisfaction.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your understanding of DSV's goals and challenges. Ask about their approach to digital technology in supply chain improvements or how they envision the future of logistics. This shows you're not just interested in the job, but also in contributing to their vision.
