At a Glance
- Tasks: Manage key international Aerospace accounts and ensure operational excellence.
- Company: Join DSV, a global leader in logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellbeing support, and growth opportunities.
- Other info: Be part of a diverse team of 160,000 across 90 countries.
- Why this job: Lead impactful projects in a dynamic global environment and build strong partnerships.
- Qualifications: Experience in client-facing roles within Aerospace/Defense/Freight and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
DSV is looking to recruit an experienced, commercially driven and customer‑focused professional to lead the management and development of key international Aerospace accounts. You will manage the Aerospace operational performance and processes on behalf of one or several customers, including the guidance, monitoring and support of operational teams for specific customers. The successful candidate will act as the primary interface between the customer and the DSV network, ensuring strong strategic partnerships, high service performance, and long‑term business growth. The position requires strong leadership, excellent communication skills, and the ability to manage complex international accounts within a dynamic global environment.
What will you be doing?
- Operationally manage and monitor specific Aerospace, Defense and Freight Management accounts.
- Support, monitor and assure operational excellence is delivered for specific Aerospace key accounts with a focus on event availability, order due alerts, customer defined KPI’s, overall data quality, EDI compliance, etc.
- Develop and deliver strategic account plans aligned to both customer goals and DSV objectives.
- Identify additional revenue opportunities to increase DSV’s share of wallet.
- Build and maintain strong relationships with decision makers and influencers.
About You
- Proven background in a client‑facing management role within Aerospace/Defense/Freight or a related sector.
- Excellent communication, interpersonal, leadership and conflict resolution skills.
- Strong analytical ability with experience in root cause analysis, continuous improvement, Lean/Six Sigma, and account development strategies.
- Proficient in English and skilled in MS Office 365 (Word, Excel, PowerPoint).
- Collaborative team player capable of working effectively across functions, cultures and geographies.
- Highly organised, structured and confident in decision making, presentations and meeting deadlines.
What can we offer you?
- Competitive salary package and an opportunity to grow within a successful company, with a team of 160,000 operating in over 90 countries.
- Enhanced Annual Leave Entitlement from the start, increasing with length of service.
- Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks App for cashback and discounts on high street and online brands.
- Life Insurance with access to expert probate support.
Operational Key Account Manager employer: Dsv Air & Sea SAU
At DSV, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Feltham, Middlesex, where innovation and collaboration thrive. Our commitment to employee growth is evident through competitive salary packages, enhanced annual leave, and unique benefits like the Salary Sacrifice Car Scheme and comprehensive wellbeing support via our WeCare App. Join us to lead key international Aerospace accounts and be part of a global team dedicated to operational excellence and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the Aerospace and Defence sectors on LinkedIn or at industry events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching DSV and its key accounts. Understand their goals and challenges, so you can show how your skills align with their needs. We want to see you shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing complex accounts can benefit DSV. Keep it concise and impactful – we love a good story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who fit our culture.
We think you need these skills to ace Operational Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Key Account Manager role. Highlight your experience in managing international accounts, especially in Aerospace or related sectors. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and built strong relationships in previous roles. Let us know why you’re excited about joining DSV!
Showcase Your Skills:Don’t forget to highlight your leadership and communication skills. We value candidates who can manage complex accounts and work collaboratively across teams. Make sure to mention any relevant tools or methodologies you’ve used, like Lean/Six Sigma.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about what we do at DSV!
How to prepare for a job interview at Dsv Air & Sea SAU
✨Know Your Accounts Inside Out
Before the interview, dive deep into the specifics of the Aerospace and Defence sectors. Understand the key players, current trends, and challenges. This will not only show your enthusiasm but also demonstrate your ability to manage complex accounts effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in client-facing roles. Think about times when you successfully led a team or resolved conflicts. This is crucial for a role that requires strong interpersonal skills and the ability to build strategic partnerships.
✨Be Ready with Data-Driven Insights
Since the role involves operational excellence and performance monitoring, come prepared with data-driven insights. Discuss how you've used analytics in past roles to improve processes or drive revenue. This will showcase your analytical abilities and understanding of KPIs.
✨Practice Your Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery. Strong communication can set you apart from other candidates.
