At a Glance
- Tasks: Lead a team to deliver top-notch HR support and enhance employee experience.
- Company: Join a global company with a strong focus on people and culture.
- Benefits: Competitive salary, enhanced leave, wellness apps, and car schemes.
- Other info: Dynamic role with opportunities for growth in a diverse environment.
- Why this job: Make a real impact in HR while developing your leadership skills.
- Qualifications: Experience in HR operations and a passion for people development.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a confident and people‑focused HR Supervisor to lead our HR Service Desk and play a key role in delivering an excellent employee experience. In this role, you will manage a team of six HR Service Desk Assistants who provide first‑line HR support to employees and managers. You will ensure HR queries are resolved efficiently, onboarding runs smoothly, and service standards are consistently met, all while driving continuous improvement across HR operations.
What will you be doing?
- Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
- Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
- Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
- Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
- Oversee case management, compliance, and data confidentiality, supporting audits as required
- Drive process improvements and efficiencies in collaboration with senior HR leaders
- Support HR systems enhancements and take part in UAT when required
- Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery
About You
- Previous experience supervising or managing an HR operations/shared‑services team
- Excellent knowledge of HR processes, policies, and employment legislation
- A customer‑focused mindset with excellent communication and problem‑solving skills
- Confident managing escalations, priorities, and competing workloads
- A passion for developing people and improving how HR services are delivered
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks.
HR Operations Supervisor in Manchester employer: Dsv Air & Sea SAU
Join a dynamic and supportive team as an HR Operations Supervisor, where you will lead a dedicated group in delivering exceptional HR services. With a strong focus on employee development and a culture that prioritises service excellence, our company offers competitive benefits, including enhanced annual leave and wellbeing support through the WeCare App. Located in Wythenshawe or London Heathrow, this role provides opportunities for professional growth within a global organisation committed to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission. We want to see that you’re not just a fit on paper but also a great match for the team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you get comfortable with common HR questions and refine your answers, making you more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace HR Operations Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Supervisor role. Highlight your experience in managing HR teams and any specific achievements that showcase your ability to deliver excellent employee experiences.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for HR and your people-focused mindset. Use it to explain why you're the perfect fit for leading our HR Service Desk and how you can drive continuous improvement in HR operations.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've handled complex HR queries or escalations in the past. We love seeing candidates who can demonstrate their problem-solving abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent we’re bringing on board!
How to prepare for a job interview at Dsv Air & Sea SAU
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR processes, policies, and employment legislation. Being able to discuss these confidently will show that you're not just a people person, but also someone who understands the technical side of HR operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or developed team members, managed escalations, or improved service delivery. This will demonstrate your ability to lead the HR Service Desk effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life HR situations, especially around managing complex queries or prioritising workloads. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer-focused mindset.
✨Highlight Continuous Improvement
Discuss any initiatives you've taken to drive process improvements in previous roles. Companies love candidates who are proactive about enhancing efficiency, so come prepared with specific examples of how you've made a positive impact in HR operations.
