At a Glance
- Tasks: Lead a team to deliver top-notch HR support and enhance employee experience.
- Company: Join a global company with a strong focus on people and culture.
- Benefits: Competitive salary, enhanced leave, wellbeing apps, and car schemes.
- Other info: Dynamic role with opportunities for growth in a diverse environment.
- Why this job: Make a real difference in HR operations while developing your leadership skills.
- Qualifications: Experience in HR operations and a passion for people development.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a confident and people‑focused HR Supervisor to lead our HR Service Desk and play a key role in delivering an excellent employee experience. In this role, you will manage a team of six HR Service Desk Assistants who provide first‑line HR support to employees and managers. You will ensure HR queries are resolved efficiently, onboarding runs smoothly, and service standards are consistently met, all while driving continuous improvement across HR operations.
What will you be doing?
- Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
- Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
- Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
- Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
- Oversee case management, compliance, and data confidentiality, supporting audits as required
- Drive process improvements and efficiencies in collaboration with senior HR leaders
- Support HR systems enhancements and take part in UAT when required
- Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery
About You
- Previous experience supervising or managing an HR operations/shared‑services team
- Excellent knowledge of HR processes, policies, and employment legislation
- A customer‑focused mindset with excellent communication and problem‑solving skills
- Confident managing escalations, priorities, and competing workloads
- A passion for developing people and improving how HR services are delivered
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks.
HR Operations Supervisor employer: Dsv Air & Sea SAU
As an HR Operations Supervisor at our dynamic company, you will thrive in a supportive and collaborative work culture that prioritises employee development and well-being. With competitive salaries, enhanced annual leave, and unique benefits like the Salary Sacrifice Car Scheme and WeCare App, we are committed to providing a rewarding experience for our team members. Join us in Wythenshawe or London Heathrow, where you can make a meaningful impact while being part of a global organisation that values service excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in HR operations.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios. Think about how you would handle complex queries or manage a team. We want you to showcase your problem-solving skills and people-focused mindset!
✨Tip Number 3
Practice your communication skills! Role-play with a friend or family member to get comfortable discussing your experience and how you can contribute to the HR Service Desk. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace HR Operations Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Supervisor role. Highlight your experience in managing HR teams and any specific achievements that showcase your ability to deliver excellent employee experiences.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for HR and your people-focused mindset. Use it to explain why you’re the perfect fit for leading our HR Service Desk and how you can drive continuous improvement in HR operations.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully managed escalations or resolved complex HR queries. This will demonstrate your ability to handle the challenges that come with the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Dsv Air & Sea SAU
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR processes, policies, and employment legislation. Being able to discuss these confidently will show that you're not just a people person but also someone who understands the technical side of HR operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or developed team members, resolved conflicts, or improved service delivery. This will demonstrate your capability to manage the HR Service Desk effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life HR situations, especially around escalations and complex queries. Practise how you would handle these scenarios, focusing on your problem-solving skills and customer-focused mindset.
✨Highlight Continuous Improvement
Discuss any initiatives you've led or been part of that improved HR processes or service quality. Companies love candidates who are proactive about driving efficiencies, so come prepared with specific examples of how you've made a difference in previous roles.
