At a Glance
- Tasks: Support European partners with enquiries and manage UK customer bookings.
- Company: Join DSV Road Ltd, a global leader in logistics with a vibrant team.
- Benefits: Competitive salary, enhanced leave, cycle scheme, and wellness support.
- Other info: Grow your career in a successful company operating in over 90 countries.
- Why this job: Be part of a dynamic team making a real impact in international logistics.
- Qualifications: Strong communication skills, attention to detail, and IT literacy.
The predicted salary is between 25000 - 28000 £ per year.
A Customer Service Admin role in the international export department has become available at DSV Road Ltd, Purfleet. The role will focus on supporting our European partners with enquiries and managing orders from our UK-based customers.
The person we are looking for must be a good communicator, have a positive outlook, and a clear focus on high job quality. The successful candidate, who will be reporting to the customer service supervisor, will be responsible for dealing with bookings from UK customers and day-to-day enquiries related to UK export shipments, investigating issues, and liaising with other internal departments within DSV UK.
The applicant must be proactive, organised, punctual, inquisitive, motivated, and have good attention to detail. We are looking for a person who can add extra quality to our already highly skilled team and is interested in providing excellent service to all customers of DSV.
What will you be doing?
- Timely and effective communication with customers, partners, and internal departments via e-mail/telephone.
- Updating/verifying the DSV Order Management System with customer booking details and customs details.
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensuring that all collection consignments conform to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Complying with and understanding customs regulations when transporting freight from the UK.
- Resolving Credit Management Queries where necessary.
- General day-to-day administrative duties.
About You
- Possess good communication skills.
- Exceptional organisation skills and effective time management.
- Be able to manage your time effectively.
- Attention to detail and inquisitive.
- IT literate in Microsoft Office.
- Problem solving.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Customer Service Specialist employer: Dsv Air & Sea SAU
At DSV Road Ltd in Purfleet, we pride ourselves on being an exceptional employer that values communication, teamwork, and employee growth. Our supportive work culture fosters a positive environment where you can thrive, with competitive salaries, enhanced annual leave, and comprehensive benefits that prioritise your wellbeing. Join our dynamic team of 160,000 professionals across 90 countries and take advantage of the opportunities for personal and professional development in a company committed to excellence in customer service.
