At a Glance
- Tasks: Support European partners with enquiries and manage UK customer bookings.
- Company: Join DSV, a leading global logistics and transport network.
- Benefits: Competitive salary, enhanced leave, employee counselling, and pension scheme.
- Other info: Opportunity for growth within a successful company operating in over 90 countries.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Strong communication, organisation skills, and IT literacy required.
The predicted salary is between 30000 - 40000 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Main Purpose of the role
Customer Service Admin role in the international export department has become available at DSV Road Ltd, Purfleet. The role will have focus on supporting our European partners with enquiries and do order management on bookings from our UK based customers. The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality. The successful candidate, who will be reporting to the customer service supervisor, will be responsible for dealing with bookings from UK customers and deal with day-to-day enquiries related to UK export shipments, investigating issues and liaising with other internal departments within DSV UK. The applicant must be proactive, organized and punctual, inquisitive and motivated as well as a good attention to detail. We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.
What will you be doing?
- Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
- Updating /verifying the DSV Order Management System with customer booking details and customs details.
- Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensure that all collection consignments are conforming to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Comply with and understand customs regulations when transporting freight from the UK.
- Resolve Credit Management Queries where necessary.
- General Day to Day administrative duties.
About You
- Possess good communication skills
- Exceptional organization skills and effective time management
- Be able to manage your time effectively.
- Attention to detail and inquisitive.
- IT Literate in Microsoft Office.
- Problem solving.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Customer Service Agent employer: Dsv Air & Sea SAU
At DSV, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Purfleet where our Customer Service Agents can thrive. With a strong focus on employee growth and well-being, we provide competitive salaries, enhanced annual leave, and access to comprehensive benefits, all while fostering a collaborative culture that values communication and problem-solving. Join our diverse team of 160,000 professionals across 90 countries and be part of a leading logistics network that prioritises quality service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dsv Air & Sea SAU. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dsv Air & Sea SAU before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dsv Air & Sea SAU:Your cover letter is your chance to shine! Tell us why you want to work at Dsv Air & Sea SAU specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dsv Air & Sea SAU!
How to prepare for a job interview at Dsv Air & Sea SAU
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
