At a Glance
- Tasks: Manage air export operations and provide top-notch customer service to key accounts.
- Company: Join a global leader in logistics with a vibrant team of 160,000 across 90 countries.
- Benefits: Competitive salary, enhanced leave, cycle scheme, and comprehensive wellbeing support.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic industry and make a real impact on customer satisfaction.
- Qualifications: Experience in airfreight and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
DSV is recruiting for an Air Key Account Operator to provide an efficient and proactive service to all key account customers, overseas and related service providers. You will be dealing with all aspects of export operation as well as managing customer expectations and continuous improvements.
What will you be doing?
- Receive export bookings from our customers and process bookings in line with KPI requirements and meeting customers’ expectations.
- Follow procedures and time frames with pre-agreed workflows.
- Full understanding of operational requirements relating to Ocean Export Bookings.
- Communicate with internal/external customers to ensure they are kept up to date in all stages and build relationships by providing excellent customer service.
- Manage and review costs of shipments, ensuring processes are completed.
About You
- Good understanding within the airfreight industry.
- Strong Customer Service skills are essential.
- Effective written and verbal communication skills.
- Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meet deadlines.
- Ability to make considered and consistent decisions.
- Fast and accurate data entry.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Air Key Account Operator employer: Dsv Air & Sea SAU
At DSV, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an Air Key Account Operator, you will benefit from a competitive salary package, enhanced annual leave, and comprehensive support for your wellbeing, all while being part of a global team dedicated to excellence in air freight services. With ample opportunities for professional growth and development, DSV is committed to helping you thrive in your career within a supportive and engaging environment.
