At a Glance
- Tasks: Drive client success by optimising campaigns and building strong relationships.
- Company: Join Dstillery, a leading AI ad targeting company with innovative technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and collaboration across teams.
- Why this job: Be a strategic partner to clients and make a real impact in the ad tech industry.
- Qualifications: 3+ years in client success or account management, with data analytics experience.
The predicted salary is between 47250 - 57750 £ per year.
Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest technology, ID-free, is patented, privacy-safe behavioral targeting that reaches 100% of ad impressions and can be used with any Dstillery product. Our premier user segment product, Custom AI Audiences, is a just-for-your-brand targeting solution that refreshes hundreds of millions of users every 24 hours to deliver the best performance.
The Client Success Manager owns a book of business and is accountable for client retention, satisfaction, and growth. You’ll act as a strategic partner to clients — consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes — while coordinating closely with internal teams to deliver on client needs. This is a highly visible, client-facing role for someone who’s equally comfortable analyzing a performance dashboard and presenting recommendations to a client or partner.
What You’ll be Doing
- Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend.
- Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations.
- Own client satisfaction, retention, and growth outcomes for your assigned accounts.
- Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client’s organization.
- Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2+ overnight stays).
- Lead clients through a smooth onboarding and product activation process.
- Troubleshoot client issues on their behalf, coordinating across internal teams as needed.
- Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams.
What You’ll Bring
- 3+ years of experience in client success or account management within programmatic advertising or ad tech — agency, DSP, or SSP experience all welcome.
- Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce).
- Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives.
- Solid quantitative aptitude and comfort working in Excel/Sheets.
- Experience with Agentic AI and DSP user interfaces preferred.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts.
- Ability to work independently as well as collaboratively across teams.
Client Success Manager employer: Dstillery
Dstillery is an exceptional employer that fosters a dynamic work culture centred around innovation and collaboration. As a Client Success Manager, you will have the opportunity to work with cutting-edge AI technology in a supportive environment that prioritises employee growth and development. With a focus on client satisfaction and retention, you'll be empowered to drive meaningful results while enjoying the benefits of a flexible work schedule and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Dstillery and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Dstillery are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Dstillery on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Dstillery. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Dstillery. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Dstillery:Show us that you’ve done your homework! In your application, briefly mention what you admire about Dstillery’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Dstillery
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Dstillery will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Dstillery, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
