Senior Sales Administrator

The primary purpose of this position is to provide a smooth and efficient process for customer sales orders whilst providing back‑office support. We are seeking a senior specialist in logistics to support our sales team, accounts team and laboratory. The role is part of a small team in a fast‑paced, dynamic environment performing business critical functions covering accounts, ordering, admin and supporting sales managers. The ideal candidate will be comfortable engaging with customers by email and phone, supporting sales admin, ordering stock and raising invoices.

Responsibilities

• Processing sales orders and customer communication regarding orders, including order confirmation, packaging, sales invoice, courier shipping details, tracking customers' parcels and lost shipments.
• General admin: sending copies of sales invoices, credit notes, setting up new customers in the finance and operations database (currently SAP), handling web shop queries, customer invoice queries, standing orders, raising sales quotes, and lab invoicing for Runcorn.
• Stock management: ordering stock from head office, managing stock shelf‑life, setting and monitoring stock levels, including inventory counting and adjustments as required. Unpacking incoming sales deliveries and booking inventory onto the system. Inputting new sales pricing. Monitoring non‑inventory items and ordering stationary, dispatch materials.
• Answering customer queries by phone and email and directing them to relevant colleagues.
• Sending dunning letters and supporting the finance department with queries.
• Supporting on‑site and remote audits.

Quality Responsibilities

• Immediately report all observed deviations from internal SOPs, Romer Labs Manual and international standards.
• Support performance of internal and external audits, timely processing and closure of defined non‑conformities and recommendations in own department.
• Complete assigned trainings with corresponding written evidence.
• Comply with Good Documentation Practices to provide written evidence and help the company establish consistent practices, minimizing risk of misinterpretation or errors in communication and ensuring product quality.

SHE Responsibilities

• Assist in procurement/maintenance of SHE‑relevant materials and equipment, and improve SHE topics in own area(s) of responsibility.
• Control and comply with Safety, Health and Environmental regulations and standards in the area of responsibility.
• Proactively report SHE observations, unsafe behavior, near misses and incidents, wear prescribed PPE and suggest ideas for improvement.

Desired Skills and Qualifications

• Strong communication skills, both written and verbal.
• Flexibility and a willingness to assist with a variety of tasks as needed.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• Experience of SAP is desirable but not essential.
• A strong sense of accountability – initiative, speaking up and seeing things through.
• An innovative mindset – always looking for better, smarter, more sustainable ways to make an impact.
• Curiosity and open mind – believing progress starts with asking “Is there a better way?”
• A collaborative spirit – best working across teams, functions and countries.
• Relevant education and experience.

Benefits and Growth Opportunities

• The opportunity to work for a world leader in food safety.
• A rich history and promising future of bold scientific innovation and passionate creation with our customers.
• A culture that prioritizes safety and well‑being, both physically and mentally.
• An inclusive environment where every employee is equally valued and respected, regardless of background, beliefs or identity.
• Committed to working together with our customers to achieve great things.
• A platform for growth through curiosity, open mindset and cross‑functional collaboration.

EEO Statement

At dsm‑firmenich we are a proud equal opportunity employer. We believe in being a force for good, supporting inclusion, belonging and equal opportunity for all. A culture of authenticity celebrates every member’s contribution and provides equal chances to grow, contribute, and feel they belong.

How to Apply

Interested in this position? Please apply online by uploading your resume in English via our career portal ( www.dsm‑firmenich.com/careers ).