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For Companies At a Glance
- Tasks: Support daily IT operations, troubleshoot issues, and maintain hardware/software.
- Company: Join DSL, a prestigious network of over 140 accredited schools focused on German education.
- Benefits: Enjoy 25 days annual leave, free parking, and family-friendly policies.
- Why this job: Be part of a dynamic team in a beautiful environment with opportunities for growth.
- Qualifications: Familiarity with Microsoft systems and help desk experience required.
- Other info: Diversity is celebrated; applications from underrepresented groups are encouraged.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
The DSL is part of a long-standing tradition of excellence in the world-wide networks of more than 140 schools abroad. All are independent schools accredited and supported by the Federal Republic of Germany. DSL offers an appealing and challenging educational programme from Kindergarten to Abitur with a specific emphasis on German language and culture.
Position
The IT Technician supports the day-to-day operation of the school’s IT services, providing frontline technical support to staff and students. The role focuses on maintaining hardware and software, assisting with user support, troubleshooting issues, and helping to ensure the school’s IT systems run smoothly.
Responsibilities
- Help administer the school’s computerised systems supporting the IT Manager/IT Systems Administrator
- Support and maintain the Level 1, 2 Helpdesk
- Troubleshoot end user desktop hardware & software problems
- Setup and maintain new desktop hardware and machines
- Help maintain the school’s iPad fleet through Jamf MDM (Mobile Device Management System)
- Carry out IT related projects as assigned in a diverse environment
- Setup and maintain user accounts in active directory, Office365, ParentPay
Requirements
- Familiar with current Microsoft Windows server and desktop operating systems, Microsoft 365, and standard applications in a domain environment.
- Experience in troubleshooting, network and desktop issues
- Ask precise questions and gather enough information in order to be able to diagnose and solve IT problems and discern the level of support required
- Maintain a pleasant and professional manner when dealing with end users
- Work as part of a team and maintain composure in the face of changing workloads and constant interruptions
- MCSA or equivalent knowledge
- Help Desk L1 and L2 experience
Other Information
We offer:
- 25 days annual leave plus bank holidays and Christmas holidays (the IT department may be required to work on a minimum cover rota during all school holidays)
- Free on-site parking
- Family friendly policies to support work-life balance
- On-site Cafeteria with high quality food options for excellent value
- Beautiful working environment
- Cycle to work scheme
To apply, please upload your application including CV and Covering Letter to the DSL website, including details of how you meet each of the essential criteria listed on the person specification.
Interviews will be held on a rolling basis. We reserve the right to interview and appoint before the closing date.
The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be subject to an enhanced DBS check.
The DSL welcomes applications from all applicants who meet the requirements for the position; however, we are especially keen to receive applications from those in minority groups for which the School is currently underrepresented. We celebrate diversity and thrive on the benefits it brings.
IT Technician - start June 2025 employer: Dslondon
Contact Detail:
Dslondon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - start June 2025
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft Windows server, Microsoft 365, and Jamf MDM. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you successfully resolved IT issues, as this will showcase your problem-solving skills and ability to work under pressure, which are crucial for this position.
✨Tip Number 3
Highlight your teamwork abilities by preparing examples of how you've collaborated with others in previous roles. The job requires working closely with staff and students, so demonstrating your interpersonal skills will be key to landing the job.
✨Tip Number 4
Research the DSL's values and commitment to diversity and safeguarding. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit for the school.
We think you need these skills to ace IT Technician - start June 2025
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Technician position. Tailor your application to highlight relevant experience and skills that match what the school is looking for.
Craft a Strong Cover Letter: In your cover letter, clearly explain how your background aligns with the role. Mention specific experiences related to troubleshooting, user support, and maintaining IT systems. Be sure to address how you meet the essential criteria listed in the job description.
Highlight Relevant Skills: When updating your CV, focus on showcasing your familiarity with Microsoft Windows server and desktop operating systems, as well as your experience with Help Desk support. Use bullet points to make your skills stand out and ensure they are easy to read.
Follow Application Instructions: Make sure to upload your application, including your CV and cover letter, directly to the DSL website as specified. Double-check that all documents are included and formatted correctly before submitting to avoid any delays in the application process.
How to prepare for a job interview at Dslondon
✨Know Your Tech
Make sure you're well-versed in the current Microsoft Windows server and desktop operating systems, as well as Microsoft 365. Brush up on troubleshooting techniques for both network and desktop issues, as these will likely come up during your interview.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and solved IT problems in the past. Think about situations where you had to ask precise questions to gather information and how that led to a successful resolution.
✨Show Your Team Spirit
The role requires working as part of a team, so be ready to share experiences that highlight your ability to collaborate effectively. Mention how you maintain composure under pressure and adapt to changing workloads.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the school's IT environment and the challenges they face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
