At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care equipment.
- Company: Join MiniMed, a global leader in diabetes innovation.
- Benefits: Competitive salary, flexible benefits, and a people-first culture.
- Other info: Hybrid work environment with a diverse, supportive team.
- Why this job: Make a real difference in the lives of people with diabetes.
- Qualifications: Fluent in Norwegian and English, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Norwegian speaker, are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Norway who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organisation.
Responsibilities may include the following:- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
- Norwegian required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees' lives is at the core of our values: We recognise their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Patient Services Representative in Watford employer: DSL-MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Located in a dynamic environment, we offer a competitive salary and flexible benefits package, fostering a culture of innovation and collaboration where every team member's contributions are valued. With ample opportunities for professional development and a commitment to making a meaningful impact in the lives of those living with diabetes, joining MiniMed means becoming part of a compassionate community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Representative in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their commitment to making a difference in diabetes care. This will help you connect your passion for customer service with their goals during interviews.
✨Tip Number 2
Practice your Norwegian and English skills! Since you'll be supporting clients in Norway, being fluent in both languages is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've handled difficult customer situations with empathy. This will demonstrate that you can provide the compassionate support MiniMed values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at MiniMed. Don’t miss out on this global opportunity!
We think you need these skills to ace Patient Services Representative in Watford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you can make a difference in the lives of people living with diabetes, so share any relevant experiences or motivations that drive you.
Tailor Your CV:Make sure your CV is tailored to the Patient Services Representative role. Highlight your customer service experience and any language skills, especially Norwegian and English, as these are key for us in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team. Remember, we’re looking for effective multi-taskers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DSL-MiniMed
✨Know Your Stuff
Make sure you understand the products and services MiniMed offers, especially those related to diabetes care. Familiarise yourself with common customer queries and technical support issues. This will help you demonstrate your knowledge and show that you're genuinely interested in helping customers.
✨Show Your Empathy
As a Patient Services Representative, emotional intelligence is key. Prepare examples of how you've handled difficult customer interactions in the past. Highlight your ability to listen actively and respond with compassion, as this will resonate well with the interviewers.
✨Practice Your Norwegian
Since you'll be supporting clients in Norway, brush up on your Norwegian language skills. Be ready to demonstrate your fluency during the interview, especially in a customer service context. This will show that you can communicate effectively with the clients you'll be assisting.
✨Time Management Matters
The role requires effective multi-tasking and time management. Think of examples from your previous work where you successfully prioritised tasks or managed your time efficiently. This will illustrate your ability to meet KPIs and handle the demands of the job.
