At a Glance
- Tasks: Provide empathetic customer support to diabetes patients using our innovative devices.
- Company: Join MiniMed, a leader in diabetes care with a global impact.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Hybrid working model with a diverse, multilingual team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Fluent in Spanish and English, with customer service experience.
The predicted salary is between 28000 - 35000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Spanish speaker, are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our customers in Spain who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organisation.
Responsibilities may include the following:
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience:
- Spanish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Benefits & Compensation:
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees' lives is at the core of our values: We recognise their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed:
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Patient Services Rep II in Watford employer: DSL-MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the healthcare sector. Our Watford location offers a hybrid work environment, fostering a supportive culture where employees can thrive while making a meaningful impact on the lives of people with diabetes. With competitive compensation, flexible benefits, and ample opportunities for personal and professional growth, joining our dedicated team means becoming part of a global mission to improve everyday experiences for our customers.
