At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care devices.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Hybrid role with a global team and excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Fluent in Swedish and English, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Swedish speaker, are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Sweden who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organisation.
Responsibilities may include the following:
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience:
- Swedish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Benefits & Compensation:
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees' lives is at the core of our values: We recognise their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed:
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Services Representative (Swedish & English) in Watford employer: DSL-MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the workplace. Our hybrid role for a Bilingual Customer Services Representative in Watford offers a supportive work culture where employees are encouraged to grow and develop their skills while making a meaningful impact on the lives of those living with diabetes. With a competitive salary, flexible benefits, and a commitment to employee well-being, MiniMed is dedicated to fostering a fulfilling career journey for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Services Representative (Swedish & English) in Watford
✨Tip Number 1
Network like a pro! Reach out to current employees at MiniMed on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Bilingual Customer Services Representative role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations, especially in both Swedish and English. This will show your emotional intelligence and problem-solving skills!
✨Tip Number 3
Show your passion for helping others! During your interview, share personal stories that highlight your empathy and commitment to customer care. This aligns perfectly with MiniMed's mission of making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MiniMed team and contributing to our mission.
We think you need these skills to ace Bilingual Customer Services Representative (Swedish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires both Swedish and English, make sure to highlight your proficiency in both languages. Use clear examples of how you've used these skills in previous roles to connect with customers.
Tailor Your Application:Take a moment to read through the job description and align your experience with what MiniMed is looking for. We want to see how your background fits into their mission of making a difference in diabetes care.
Be Personable and Empathetic:This role is all about connecting with customers, so let your personality shine through in your application. Share stories that showcase your emotional intelligence and ability to empathise with others.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at DSL-MiniMed
✨Brush Up on Your Language Skills
Since this role requires fluency in both Swedish and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Showcase Your Empathy
As a Customer Services Representative, emotional intelligence is key. Think of examples from your past where you've successfully handled difficult customer situations with empathy. Be ready to share these stories to highlight your ability to connect with customers on a personal level.
✨Familiarise Yourself with Diabetes Care
Understanding the products and services related to diabetes care will give you an edge. Do some research on MiniMed’s offerings and be prepared to discuss how you can support customers using their devices. This shows your genuine interest in the role and the company.
✨Prepare for Multi-Tasking Scenarios
In this role, you'll need to juggle multiple tasks efficiently. Think of examples where you've successfully managed several responsibilities at once. During the interview, you might be asked how you would handle specific scenarios, so be ready to demonstrate your multi-tasking abilities.
