At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care devices.
- Company: Join MiniMed, a leader in innovative diabetes solutions.
- Benefits: Competitive salary, flexible benefits, and a people-first culture.
- Other info: Hybrid work environment with a diverse, supportive team.
- Why this job: Make a real difference in the lives of people with diabetes globally.
- Qualifications: Fluent in Norwegian and English, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Norwegian speaker, are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Norway who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organisation.
Responsibilities may include the following:
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience:
- Norwegian required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Benefits & Compensation:
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognise their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed:
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Services Representative (Norwegian and English) in Watford employer: DSL-MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the workplace. Our hybrid role in Watford offers a supportive work culture where employees are encouraged to grow and develop their skills while making a meaningful impact on the lives of those living with diabetes. With a competitive salary, flexible benefits, and a commitment to recognising employee contributions, MiniMed is dedicated to fostering a fulfilling career journey for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Services Representative (Norwegian and English) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their commitment to making a difference in diabetes care. This will help you connect your personal experiences and skills to what they stand for during interviews.
✨Tip Number 2
Practice your Norwegian and English communication skills! Since you'll be supporting clients in Norway, being fluent is key. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the MiniMed team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Bilingual Customer Services Representative (Norwegian and English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires both Norwegian and English, make sure to highlight your proficiency in both languages. Use clear examples of how you've used these skills in previous roles or experiences.
Be Personable and Empathetic:In customer service, emotional intelligence is key! Share stories that showcase your ability to connect with customers and handle their concerns with care. We want to see your compassionate side!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Bilingual Customer Services Representative role. Show us why you’re the perfect fit for MiniMed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at DSL-MiniMed
✨Brush Up on Your Norwegian
Since this role requires fluency in both Norwegian and English, make sure you practice your language skills. Prepare to answer common customer service scenarios in Norwegian, as well as translate technical terms related to diabetes care.
✨Show Your Empathy
This position is all about helping people, so be ready to demonstrate your emotional intelligence. Think of examples from your past experiences where you showed empathy towards customers, especially in challenging situations.
✨Know the Product Inside Out
Familiarise yourself with MiniMed's products and services. Research their diabetes care devices and understand how they work. This will help you answer product-related questions confidently during the interview.
✨Prepare for Multi-Tasking Questions
As a Customer Services Representative, you'll need to juggle multiple tasks. Be prepared to discuss how you've managed time effectively in previous roles, especially when handling calls and administrative tasks simultaneously.
