At a Glance
- Tasks: Provide proactive support to people with diabetes, guiding them through their therapy journey.
- Company: Join MiniMed, a leader in innovative diabetes care solutions.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Other info: Be part of a passionate team dedicated to improving diabetes management globally.
- Why this job: Make a real difference in people's lives while developing your career in a meaningful way.
- Qualifications: Fluent in English and Spanish, with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs.
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Spanish.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMedWe want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Services Representative (English & Spanish) in Watford employer: DSL-MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Our inclusive work culture fosters collaboration and innovation, allowing you to make a meaningful impact in the lives of people with diabetes while enjoying a competitive salary and flexible benefits. With ample opportunities for professional development and a commitment to recognising your contributions, MiniMed is the perfect place to build a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Services Representative (English & Spanish) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their commitment to making a difference for people with diabetes. This will help you connect your passion for customer service with their goals during interviews.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and Spanish, try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you shine in the interview.
✨Tip Number 3
Show off your proactive side! Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This will demonstrate your ability to deliver proactive support, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the MiniMed team and making a positive impact.
We think you need these skills to ace Bilingual Customer Services Representative (English & Spanish) in Watford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people with diabetes shine through. We want to see how you can make a difference in their lives, so share any relevant experiences that highlight your commitment to customer service.
Tailor Your CV:Make sure your CV is tailored to the role of Bilingual Customer Services Representative. Highlight your bilingual skills and any experience in customer service, especially in a contact centre or similar environment. We love seeing how your background fits with our mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as this reflects the strong communication skills we’re looking for in our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re after!
How to prepare for a job interview at DSL-MiniMed
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios that might come up during your work at MiniMed. This will not only boost your confidence but also demonstrate your readiness for the job.
✨Know the Company Inside Out
Familiarise yourself with MiniMed's mission and values, especially their commitment to improving the lives of people with diabetes. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service situations you might encounter in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional support. This will showcase your problem-solving skills and customer-first mindset.
✨Show Your Proactive Side
MiniMed values proactive outreach, so be ready to discuss how you've taken initiative in previous roles. Share specific examples of how you've improved processes or contributed to team success, as this aligns perfectly with what they’re looking for in a candidate.
