At a Glance
- Tasks: Provide empathetic customer support to Danish-speaking clients using diabetes care devices.
- Company: Join MiniMed, a leader in innovative diabetes solutions with a people-first culture.
- Benefits: Enjoy competitive salary, flexible benefits, and a supportive work environment.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in a global team.
- Qualifications: Fluent in Danish and English, with prior customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be supporting our clients in Denmark who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organisation.
Responsibilities may include the following:
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience:
- Danish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Benefits & Compensation:
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees' lives is at the core of our values: We recognise their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed:
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Services Representative (Danish & English) in Watford employer: DSL-MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the workplace. Our hybrid work culture in Watford fosters collaboration among a diverse team, providing ample opportunities for personal and professional growth while making a meaningful impact on the lives of those living with diabetes. With a competitive salary and a comprehensive benefits package, we ensure our employees feel supported and recognised for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Services Representative (Danish & English) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their commitment to making a difference in diabetes care. This will help you connect your personal experiences and skills to what they stand for during interviews.
✨Tip Number 2
Practice your Danish and English communication skills! Since you'll be supporting clients in Denmark, being fluent is key. Try role-playing customer service scenarios with a friend to boost your confidence and fluency.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've handled difficult customer situations with empathy and understanding. This will demonstrate that you're not just a problem-solver, but also a compassionate support representative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at MiniMed. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Bilingual Customer Services Representative (Danish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires Danish and English, make sure to highlight your proficiency in both languages. Use clear examples in your application that demonstrate your ability to communicate effectively in both tongues.
Tailor Your Application:We want to see how you fit into our mission at MiniMed. Take the time to customise your CV and cover letter to reflect your passion for helping others, especially those living with diabetes. Show us why you're the perfect match!
Highlight Customer Service Experience:If you've got experience in customer service, flaunt it! Share specific instances where you've provided exceptional support or resolved issues. This will help us see your emotional intelligence and empathy in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DSL-MiniMed
✨Brush Up on Your Danish and English
Since this role requires fluency in both Danish and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Show Your Empathy
As a Customer Services Representative, emotional intelligence is key. Think of examples from your past where you've successfully handled difficult customer interactions. Be ready to share how you empathised with customers and resolved their issues, as this will showcase your ability to connect with clients.
✨Familiarise Yourself with Diabetes Care
Understanding the products and services related to diabetes care will give you an edge. Do some research on MiniMed’s offerings and be prepared to discuss how you can support customers using these devices. This shows your commitment to helping others and your proactive approach.
✨Prepare for Multi-Tasking Questions
In this role, you'll need to juggle multiple tasks efficiently. Think of times when you've successfully managed several responsibilities at once, especially in a customer service setting. Be ready to explain your strategies for prioritising tasks and maintaining high-quality service under pressure.
