At a Glance
- Tasks: Lead customer marketing initiatives to enhance engagement and retention for diabetes care.
- Company: Join MiniMed, a pioneering company dedicated to improving lives of those with diabetes.
- Benefits: Enjoy competitive salary, flexible benefits, and a supportive work culture.
- Other info: Collaborative environment focused on innovation and personal growth.
- Why this job: Make a real difference in the lives of people living with diabetes every day.
- Qualifications: Degree in marketing or related field; 8-10 years of relevant experience required.
The predicted salary is between 37125 - 45375 £ per year.
At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
The Customer Marketing Specialist is responsible for delivering customer-facing activation and field execution that supports agreed Mini Med commercial priorities in the UK and Ireland.
This role is focused on customer-facing activation and field execution.
It works closely with Product Managers, Sales, Education, Medical, Regulatory, Operations, Customer Care, Digital and agency partners to turn agreed plans into practical campaigns, materials and follow-up activity.
Key Responsibilities
- Identify activation opportunities using customer insight, account feedback, field intelligence and campaign data.
- Translate product and launch plans into customer-facing campaigns, field tools and compliant messaging.
- Support launches through HCP pre‑engagement, account materials, customer communications and campaign tracking.
- Deliver installed base and retention communications.
- Prepare field enablement and objection‑handling tools.
- Track performance and recommend corrective action.
- Coordinate delivery across internal teams and agency partners.
Experience and Qualifications
- Degree‑level qualification required, ideally in marketing, business, life sciences or a related discipline.
- Professional marketing qualification preferred, such as CIM, postgraduate marketing qualification, MBA with marketing focus, or equivalent senior‑level marketing development.
- Typically 8–10+ years’ experience in customer marketing, commercial marketing, brand marketing or launch activation.
- Experience in healthcare, medical devices, pharmaceuticals, life sciences or another regulated commercial environment strongly preferred.
- Proven ability to use insight, segmentation, performance data or market intelligence to identify opportunities and translate them into measurable activation plans.
- Experience developing campaigns, field tools, customer journeys, account activation materials and compliant customer‑facing messaging.
- Launch experience involving complex products, regulated claims, multiple stakeholders and field deployment.
- Strong commercial acumen, analytical confidence and ability to turn data into recommendations, initiatives and improved execution.
- Strong stakeholder engagement skills, with the ability to secure support and collaborate effectively across functions.
The ideal candidate will be
- Customer curious: regularly looks for patterns in customer feedback, account performance, field input and campaign data to spot opportunities to improve engagement, retention or conversion.
- Insight‑to‑action focused: turns observations into clear recommendations, practical initiatives and measurable activation plans.
- Collaborative: works effectively across product, sales, education, medical, regulatory, operations and agency partners to keep delivery joined up.
- Execution‑focused: follows through from idea to delivery, managing campaigns, tools, timelines, approvals and field readiness with pace and discipline.
- Constructively challenging: asks the right questions, challenges assumptions and recommends changes when activity is not delivering the required impact.
- Success Measures
- Stronger launch and account execution.
- Improved quality and timeliness of customer‑facing materials.
- Better installed base and retention follow‑up.
- Measurable campaign performance.
- Greater field confidence in priority customer conversations.
- #Better Days Start Now
- Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Mini Med offers a competitive salary and flexible benefits package.
At Mini Med, we put people first.
A commitment to our employees lives at the core of our values: We recognize their contributions.
They share in the success they help create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About Mini Med
We want to make every day a better day for people living with diabetes.
Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis.
For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Mini Med is a full‑stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it.
With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.
From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions.
Fewer second guesses.
And more freedom to live in the moment.
We’re here to make better days possible for people with diabetes.
Joyful, messy, fully lived days.
Days where things feel lighter, easier.
For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.
At Mini Med, diabetes care is personal for us.
Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.
Our people‑first priority.
At Mini Med, we put our customers at the forefront of all we do, and that focus extends to our team as well.
We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need.
Our life‑transforming technologies.
No matter what your role at our company, you're making a difference in the lives of people with diabetes.
Our innovative inventions improve their day‑to‑day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.
Our focus on the future.
We're chasing the dream of a world where people with diabetes can be free of that never‑ending battle of balancing blood sugar.
A world where better days are the norm, not the exception.
Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.
Equal Employment Opportunity Statement
It is the policy of Mini Med to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Mini Med will provide reasonable accommodations for qualified individuals with disabilities.
Credentialing and Compliance
For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
For further information about the E-Verify program, please click here.
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Senior Customer Marketing Specialist in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Located in Watford, our hybrid work model fosters a flexible and supportive environment, while our commitment to innovation and employee development ensures that you can thrive in your career. Join us in making a meaningful impact in the lives of people living with diabetes, where every day is an opportunity to contribute to a compassionate and connected world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Marketing Specialist in Watford
✨Show Your Creative Side
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✨Engage in Marketing Communities
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We think you need these skills to ace Senior Customer Marketing Specialist in Watford
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit DSL-MiniMed (UK) Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of DSL-MiniMed (UK) Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about DSL-MiniMed (UK) Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
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Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at DSL-MiniMed (UK) Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At DSL-MiniMed (UK) Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
