At a Glance
- Tasks: Provide top-notch customer support for diabetes devices and ensure a great experience.
- Company: Join MiniMed, a leader in diabetes care with a global impact.
- Benefits: Enjoy a competitive salary and flexible benefits tailored to your lifestyle.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Fluent in Norwegian and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 40000 £ per year.
MiniMed is seeking an independent, talented Patient Services Representative to provide customer support to Norwegian users of our diabetes devices. The role is based in Watford on a hybrid basis, supporting a global team and ensuring an excellent customer experience.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel, responding to product‑related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on‑or‑above‑target compliance with call quality standards, and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPIs).
- Acts as a liaison between sales personnel and technical staff.
Qualifications
- Norwegian required, plus English (both written and oral).
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking ability (navigating between programs to access customer data and input text during a call).
- 1‑2 years of work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package that supports employees at every stage of their career and life.
Equal Employment Opportunity
MiniMed is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Patient Services Representative in Watford employer: DSL-MiniMed (UK) Limited
MiniMed is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a flexible benefits package tailored to support you at every stage of your career. With a collaborative work culture based in Watford, you will be part of a global team dedicated to delivering outstanding customer service to users of diabetes devices, ensuring a meaningful impact on people's lives while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Representative in Watford
✨Tip Number 1
Get to know the company! Research MiniMed and understand their products and values. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable answering common customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining MiniMed's mission to support diabetes patients.
We think you need these skills to ace Patient Services Representative in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Services Representative role. Highlight your experience in customer service and any relevant skills that match the job description, especially your Norwegian language proficiency.
Showcase Your Communication Skills:Since this role involves providing support to customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively resolved a customer issue in the past.
Highlight Multi-tasking Abilities:The job requires effective multi-tasking, so don’t forget to mention your ability to juggle different tasks. Share specific examples of how you’ve managed multiple responsibilities in previous roles, especially in a customer service environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Know Your Stuff
Make sure you’re familiar with MiniMed’s diabetes devices and the common questions users might have. Brush up on technical support basics and be ready to discuss how you would handle specific customer queries.
✨Show Off Your Language Skills
Since Norwegian is a must, practice speaking and writing in both Norwegian and English. Be prepared to demonstrate your language proficiency during the interview, as effective communication is key in this role.
✨Demonstrate Multi-Tasking Mastery
Think of examples from your past experience where you successfully managed multiple tasks at once. Highlight your ability to navigate between programs while providing excellent customer service, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through how you would handle various customer service situations, focusing on maintaining a positive customer experience.
