At a Glance
- Tasks: Provide proactive support to people with diabetes and guide them through their therapy journey.
- Company: Join MiniMed, a company dedicated to improving lives through innovative diabetes care.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Fluent in English and Spanish/Portuguese, with strong communication skills and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long‑term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long‑term retention.
- Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge and Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Spanish/Portuguese.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive and organized, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. The company puts people first and provides a range of benefits, resources, and compensation plans designed to support employees at all stages of their career and life.
Equal Employment Opportunity (EEO) Statement
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
Multilingual Customer Service Representative (Spanish/Portuguese/Italian) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Our collaborative work culture fosters a supportive environment where multilingual Customer Service Representatives can thrive, offering competitive salaries and flexible benefits tailored to enhance your career journey. Located in a dynamic MedTech setting, we provide unique opportunities for professional development while making a meaningful impact on the lives of people with diabetes.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Service Representative (Spanish/Portuguese/Italian) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's values and mission, especially how they support people with diabetes. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your multilingual skills! Since you'll be engaging with customers in Spanish, Portuguese, and Italian, brush up on your language skills and be ready to switch between them smoothly during interviews. It’ll impress the hiring team!
✨Tip Number 3
Show off your proactive side! Prepare examples of how you've gone above and beyond in previous roles, especially in customer service. Highlighting your ability to manage outreach and follow-ups will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with digital tools, which is key for this role.
We think you need these skills to ace Multilingual Customer Service Representative (Spanish/Portuguese/Italian) in Watford
Some tips for your application 🫡
Show Off Your Multilingual Skills:Since we're looking for someone fluent in English and either Spanish, Portuguese, or Italian, make sure to highlight your language skills right at the top of your application. We want to see how you can connect with our diverse customers!
Tailor Your Experience:When you're writing about your past roles, focus on your customer service experience. Share specific examples of how you've helped customers, especially in a contact centre or similar environment. This will show us that you understand what it takes to support people effectively.
Be Proactive in Your Application:Just like the role requires proactive outreach, we love to see that same energy in your application. Don’t just list your skills; explain how you can use them to enhance our outreach programs and improve customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the MiniMed therapy journey and how proactive support can make a difference for people with diabetes. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Language Skills
Since this role requires multilingual abilities, be prepared to demonstrate your fluency in Spanish, Portuguese, and English during the interview. You might be asked to switch between languages, so practice common customer service scenarios in each language to showcase your skills.
✨Highlight Your Customer-First Mindset
Think of examples from your past experiences where you went above and beyond for a customer. Share stories that illustrate your strong communication and interpersonal skills, as well as your ability to build confidence and loyalty among customers.
✨Be Proactive and Organised
Prepare to discuss how you manage your time and prioritise tasks effectively. Bring up any tools or methods you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of proactive outreach and administrative tasks while meeting KPIs.
