At a Glance
- Tasks: Support customer experience through innovative solutions and handle inquiries with care.
- Company: Join MiniMed, a leader in patient solutions with a focus on technology.
- Benefits: Enjoy a competitive salary, flexible benefits, and a hybrid working model.
- Other info: Fluency in Spanish, Swedish, or Portuguese is preferred; great career growth opportunities await!
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in an office environment and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The Customer Care & Order Operations (CCOO) team drives customer experience through technology innovation and supports our mission to deliver patient solutions worldwide. This permanent role is based at the Watford office with a hybrid working model (3 in‑office days, 2 remote days). Office days are Monday and Thursday.
Responsibilities
- Provide day‑to‑day support in Minimed’s Order‑to‑Delivery processes and Supply Chain through analytical and operational support.
- Contribute to company goals in the area of customer satisfaction.
- Handle all incoming calls and e‑mails to shared mailboxes, prioritise urgent enquiries/orders, and take ownership to resolution.
- Resolve issues and communicate reactively to customers.
- Contribute to process improvement and standardisation (internal/external) and participate in or lead projects.
- Support Strategic Accounts and deliver a seamless, value‑added service.
- Capture and document customer specificities in internal systems.
- Other duties may be assigned as required.
Required Knowledge and Experience
- Experience in an office‑based environment.
- Computer literate.
- Good communication skills (telephone and email).
- Strong customer‑relationship building skills.
- Ability to cope with stressful situations.
- Preference for a second language: Spanish, Swedish or Portuguese.
Physical Job Requirements
The above statements describe the general nature and level of work performed by this position, but are not exhaustive of all required responsibilities and skills for this role.
Benefits & Compensation
MiniMed offers a competitive salary and a flexible benefits package designed to support employees at every stage of their career and life.
Equal Employment Opportunity and E‑Verify Statement
In accordance with federal, state and local laws, MiniMed is an equal opportunity employer. MiniMed will provide reasonable accommodations for qualified individuals with disabilities. MiniMed participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
Customer Service Representative (Swedish/Spanish/Portugese) in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Watford office provides a hybrid working model, allowing for flexibility while ensuring our team members are supported in their professional growth through comprehensive training and development opportunities. With a strong focus on employee well-being and a commitment to diversity, we create an inclusive environment where every voice is valued, making it a rewarding place to build your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Swedish/Spanish/Portugese) in Watford
✨Tip Number 1
Get to know the company! Research MiniMed and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle stressful situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Service Representative (Swedish/Spanish/Portugese) in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any relevant experience in customer support, especially if you’ve worked in an office environment before.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your language skills (Spanish, Swedish, or Portuguese) can add value to our team at StudySmarter.
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your application showcases your communication prowess. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Know the Company Inside Out
Before your interview, take some time to research MiniMed and their mission. Understand their customer care philosophy and how they leverage technology in their operations. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Language Skills
Since this role requires proficiency in Swedish, Spanish, or Portuguese, be prepared to demonstrate your language skills during the interview. You might be asked to handle a mock customer interaction in your second language, so practice common phrases and responses beforehand.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
