At a Glance
- Tasks: Support patients and dealers with product-related queries in a dynamic environment.
- Company: Join MiniMed, a company committed to equal opportunity and inclusivity.
- Benefits: Enjoy a competitive salary and flexible benefits tailored for you.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Make a real difference by helping patients while developing your skills.
- Qualifications: Fluent in English and Finnish, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We are looking for an independent, talented Patient Services Representative to provide product support to customers using our equipment in Finland.
If you are emotionally intelligent and empathetic, you may be our next support representative to join the dedicated customer services team.
Responsibilities
- Provide advice and support to patients, dealers, distributors, and sales personnel by responding to product‑related questions.
- Deliver safe and reliable support regarding order entry, delivery status, and order queries.
- Accurately and consistently document patient feedback and troubleshooting completed on the call.
- Ensure on or above‑target compliance with call quality standards and manage time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual KPI.
- Act as a liaison between sales personnel and technical staff.
Qualifications
- Proficiency in English and Finnish (both written and oral).
- Knowledge of systems and procedures obtained through prior work experience or education.
- Effective multitasking skills, including navigating between programs to access customer data during a call.
- 1–2 years of experience in a customer‑service environment.
- Physical Job Requirements
The above statements describe the general nature and level of work performed in this position, but they are not an exhaustive list of all required responsibilities and skills.
Benefits & Compensation
Mini Med offers a competitive salary and flexible benefits package.
Equal Employment Opportunity
It is the policy of Mini Med to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Mini Med will provide reasonable accommodations for qualified individuals with disabilities.
The employer participates in the federal E‑Verify program to confirm the identity and employment authorization of newly hired employees.
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Billingual Patient Services Rep - English and Finnish in Watford employer: DSL-MiniMed (UK) Limited
At MiniMed, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Bilingual Patient Services Representative in Finland, you will benefit from a competitive salary, flexible benefits, and opportunities for professional growth within a dedicated customer services team that values empathy and emotional intelligence. Join us to make a meaningful impact while enjoying a culture that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Billingual Patient Services Rep - English and Finnish in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSL-MiniMed (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSL-MiniMed (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billingual Patient Services Rep - English and Finnish in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSL-MiniMed (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at DSL-MiniMed (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSL-MiniMed (UK) Limited!
How to prepare for a job interview at DSL-MiniMed (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
